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Lewis Crainie

Lewis Crainie

Customer Team Member

Followers of Lewis Crainie2000 followers
location of Lewis CrainieCumbernauld, Scotland, United Kingdom

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  • Timeline

  • About me

    Contract Support Officer at North Lanarkshire Council

  • Education

    • University of Stirling

      2014 - 2018
      BA (Hons) Politics and Social Policy Political Science and Government First Class

      Achieved a first class grade in a joint honours degree.Completed various assignments improving skills in areas such as IT, team work and data analysis to name a few.

  • Experience

    • The Co-Operative Food

      Feb 2013 - Jan 2015
      Customer Team Member

      Utilised customer service skills and acted as point of contact for customers ensuring any queries they had were resolved. Maintained the shop's appearance and stock levels and assisted on checkout duties during peak times.

    • HM Revenue & Customs

      Feb 2015 - Jun 2018
      Administration Officer

      Carried out telephony work developing skills such as negotiating and rapport building.Provided advice and support to customers and worked to ensure that any arrears were brought up to date.Led one-to-one coaching sessions to develop the skills of new members of staff.Worked to resolve customer complaints in line with HMRC's policies.

    • The Scottish Parliament

      Jun 2016 - Sept 2016
      Intern Parliamentary Assistant

      Took forward constituents' and local establishments' concerns on behalf of an MSP, drafted communications to various bodies and contributed to finding solutions.Attended meetings and took minutes which would be acted on by either myself or my colleagues.Utilised online resources to build and maintain databases and also enhanced IT skills through using excel in a professional sense and performing duties such as digital document filing.Worked on group projects such as arranging a charity coffee morning. Show less

    • Hot Tin Roof PR

      Apr 2018 - Dec 2018

      Met with clients to maintain and develop strong working relationships.Developed written skills through drafting articles, press releases and blog posts amongst other pieces.Enhanced sales skills through pitching various features as well as making proposals to publications and clients.Employed workload management skills to ensure that deadlines are met and that client accounts are maintained. Built and maintained media lists and databases ensuring that details were kept up to date.Performed press searches and collated any media coverage relating to clients, this coverage would then be sent to account managers.Researched and contacted potential clients to secure new business for the company.Wrote content such as blog posts and updated the company's website and social media gaining experience in using Wordpress and various social channels professionally.

      • Account Executive

        Jun 2018 - Dec 2018

      • PR and Social Media Intern

        Apr 2018 - Jun 2018

    • Reed

      Jan 2019 - Oct 2021
      Recruitment Consultant

      Reed Insurance is the UK’s #1 insurance and financial services recruitment agency. We are experts in providing temporary and permanent recruitment services across the financial services, mortgages, general insurance and actuarial markets, throughout the UK.From our Glasgow hub, we specialise in all levels of recruitment across Insurance & Financial Services including - General Insurance, Financial Services, Banking, Pensions, Mortgages & Actuarial across ScotlandIf you wish to discuss the market or are a candidate then please do not hesitate in getting in contact with me on 0141 241 4700. Show less

    • Defence Infrastructure Organisation (DIO)

      Nov 2021 - Jan 2024

      • Commercial Practitioner

        Feb 2023 - Jan 2024

      • Commercial Assistant

        Nov 2021 - Feb 2023

    • North Lanarkshire Council

      Jan 2024 - now
      Contract Support Officer

  • Licenses & Certifications

    • Corporate Award Practitioner

      CIPS - The Chartered Institute of Procurement & Supply
      May 2023