Shreyansh Singh

Experience

• 

  Diesel Locomotive Works Varanasi

  Jul 2018 - Aug 2018

  Intern

  Training in-1.Main receiving substation(MRS) 2.Traction assembly shop(TAS) 3.Engine testing shop(ETS) 4.Maintenance area (MA)

• 

  Power Grid Corporation of India Limited

  Jun 2019 - Jul 2019

  Summer Internship

  Training in High voltage direct current(HVDC)High Voltage Direct Current (HVDC)-It uses direct current for the bulk transmission of electrical power, in contrast with the more common alternating current systems.• Completed tasks efficiently and timely, as instructed by engineering managers. •Obtained information and details on work priorities from managers.

• 

  Vedantu

  Apr 2021 - Sept 2021

  Business Development Executive

  Offer structured counseling to students and parents, demonstrating Vedantu’s course offerings, addressing objections, and negotiating prices to drive sales revenue.• Efficiently fix and conduct daily online demo sessions, including follow-up sessions, to create interest and facilitate a deeper understanding of Vedantu’s offerings.• Provide expert guidance to students on academic goals and educational matters while understand- ing their unique profiles and learning challenges, emphasizing the importance of effective learning methods. Show less

• 

  Unacademy

  Nov 2021 - Feb 2022

  Senior Business Executive

  • Qualify prospects, conduct virtual product presentations, and consistently exceed pipeline contri- bution goals.• Provide expert counsel, effectively convert prospects into sales, and track leads and opportunities using CRM tools.• Utilize CRM software to streamline lead management and maintain organized sales processes.

• 

  EXL

  Sept 2022 - Mar 2025

  Senior Associate

  Provide top-tier support to UK-based clients by effectively resolving inquiries and concerns through both telephonic and web-based communication channels, ensuring optimal efficiency, precision, and exceeding their expectations.• Efficiently oversee utility systems, including Citrix, MDMS, and Orion, while leveraging Amazon, Oracle, and Salesforce along with other software tools to optimize operations and enhance service delivery, ensuring a seamless and technologically advanced customer experience.• Diligently manage customer accounts, execute strategic collections, and uphold stringent standards of customer service, consistently achieving exceptional operational performance while conducting in-depth data analysis for process optimization. Show less

• 

  Airbnb

  Mar 2025 - now

  R1 Specialist