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RAMAKRISHNA PTV

RAMAKRISHNA PTV

Hr

Followers of RAMAKRISHNA PTV558 followers
location of RAMAKRISHNA PTVHyderabad, Telangana, India

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  • Timeline

  • Skills

    Incident management
    Service desk management
    Vendor management
    Itil
    Sla
    Service delivery
    It service management
    It operations
    Service management
    Team management
    Resource management
    It management
    Infrastructure
    Data center
    Program management
    Integration
    Windows server
    Management
    Business analysis

  • About me

    Seeking a responsible position with an opportunity for professional challenge and growth to support and Enhance co-operative objectives of the company. Specialties: Incident Management, service Desk management

  • Education

    • First

      -
      Bachelor of Engineering (B.E) Mechanical

      Activities and Societies: sports Intermediate with 69.6%, from Board of Intermediate Education, VijayawadaSSLC

    • Stg

      1999 - 1999
      Java

      Activities and Societies: Learning software course JAVA, Oracle, Visual basic

    • Gautham residential college

      1991 - 1993
      Intermidiate MPC

      Activities and Societies: kabaddi Student

    • Viswasanthi residential school

      1989 - 1991
      SSC

      Activities and Societies: kabaddi

    • Vuyyuru Public school

      1980 - 1988
      LKG to 8th class ENGlish

      Activities and Societies: kabaddi and other sports student

    • RV College Of Engineering

      1993 - 1998
      Bachelor of Engineering (B.E.) Mechanical Engineering

      Activities and Societies: Nss, kabaddi BE MEchanical

  • Experience

    • Equra

      Jan 2000 - Jan 2001
      Hr

    • Ranga Reddy District Collectorate

      May 2002 - Jun 2004
      System and Network Administrator

      Undergone training in ECIL as a GEA (Graduate Engineer Apprentice) for a Period of one year

    • CMS COMPUTERS Ltd

      Dec 2005 - Feb 2009
      Project Manager

      Project Manager

    • Bank of America

      Dec 2006 - Feb 2009
      Project Manager

      End to end management of services from Service desk to vendor management

    • ING Nederland

      Feb 2009 - now
      Service Manager - IT

      Vendor ManagementTo restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.Incident that is considered to be serious in nature, or multiple occurrences of similar incidents are observed, a problem record need to be created.Mange the vendor performance with clear KPI's as agreed with business SLA.To communicate the process through appropriate channel so that it reaches the usersThe service improvement plan needs to be prepared and tracked on monthly basis with the respective service channels.Proactively plan, coordinate and integrate IT support planning with services strategies and design to insure seamless customer service for services.Lead supervisors and staff in activities relating to overall management of the group.Monthly review meetings with regional heads and zonal head in regard to the enhancements in IT Infrastructure.Maintaining around 2000 assets for ING Vysya bank and providing workplace support in regard to all the applications and taking care of all the incidents and finding out an RCA for the happened incident.Ensure that IT Strategic Plans are reflected in Help Desk plans and operations.Conduct programs to sustain and improve the productivity of Help Desk staff.Monitor the efficiency of the automated tools used by Help Desk staff.Make members of the Help Desk available for work on high priority.Represent Help Desk staff in resolving issues. Show less

    • Kotak Mahindra Bank

      Feb 2009 - now
      SERVICE MANAGER - IT SERVICE DELIVERY

  • Licenses & Certifications

    • ITIL FOUNDATION

    • Customer Service: Problem Solving and Troubleshooting

      LinkedIn
      Mar 2022
      View certificate certificate