Elliot Boakes

Experience

• 

  Comet

  Oct 2010 - Sept 2012

  Customer Sales Advisor

  Responsibilities:- Customer advice and sales, consistently meeting and exceeding sales targets - Product analysis and stock management- Specialisation in Computing, Software and Audio-Visual equipment - Customer management and complaints handling - Colleague training and being shadowed by new recruits

• 

  Warwick Volunteers

  Oct 2012 - Sept 2016

  Language Tutor

  Responsibilities:- Tutoring in a wide number of different schools in the West Midlands - Adapting lessons to all age groups from Primary School through to A Level- Classroom management and creative and engaging lesson planning- Organisation and administration - Assessment and exam preparation

• 

  University of Warwick

  Oct 2012 - Sept 2016

  BA Undergraduate Student

  Joint Honours degree student alongside numerous extra-curricular activities from voluntary tutoring and stewarding to acting and conference organisingResponsibilities:- Achieving a First Class average across a degree- Holding the positions of Deputy President and Treasurer within a Halls Society (The only person in the University to hold these two posts concurrently)- Project managing a charity project to combat social isolation in Coventry and Warwickshire- Volunteering in a number of charitable projects- Studying in French for a year at the Université de la Sorbonne (Paris)- Organising a conference for over 100 delegates Show less

• 

  Warwick Arts Centre

  Apr 2013 - Sept 2016

  Head Steward

  A high profile, customer facing role, managing large teams whilst overseeing the comfort and safety of 2000 patrons. Having been promoted twice during my tenure I went on to become a Senior Head Steward, helping to train and mentor the next generation of staff members, ensuring effective succession planning.Responsibilities: - Coordinating large teams of stewarding staff- Delivering first class customer service- Financial reconciliation and cash handling- Customer care and conflict resolution- Leading training and briefing sessions with colleagues- Maintaining detailed records of training, finance, time sheets and stock takes- Representing the Arts Centre in meetings with officials and in promotional material Show less

• 

  Babylangues France

  Jan 2014 - Jan 2015

  Language Instructor

  Responsibilities:- Foreign language tutoring to primary school aged children- Translation and interaction with novices to the English language- Preparation of bilingual lessons in both English and French- Adapting lessons to all age groups of children from two to eight years old- Classroom management and creative and engaging lesson planning- Organisation and administration - Assessment and exam preparation

• 

  Chelmsford City Council

  Jun 2015 - Sept 2015

  Customer Services Administration Assistant Intern

  Responsibilities:- Project management - In-depth research - Data analysis from a variety of sources - Future trend projections- Report writing - Conducting surveys- Customer relations and problem resolution- Both Independent and Team-lead Work - Organisation and administration

• 

  Chelmsford City Council

  Sept 2016 - Sept 2018

  Projects and Performance Officer

  A promotion from an initial fixed-term contract consisting of leading a number of distinctive projects ranging from contractual review and procurement to business transformation and project managementResponsibilities:- Multi-Million Pound Procurement and Tendering- Business Transformation - Peer Reviews- Staff Restructuring - Senior Negotiations - Funding Applications - Event Coordination- Contractual Reviews- Group Project Work - Stakeholder Management - Customer Satisfaction Initiatives - Reporting to Colleagues, Management and Elected Members Show less

• 

  University of the Arts London

  Sept 2018 - now

  Taking a more senior role from my previous position as Operations Manager (Academic Enterprise), my role as Head of Business Operations for Digital and Technology works across our colleagues in Digital Team, IT Services, UAL Online and the Central Digital Education Team.Working directly to the Chief Digital Officer, this brand new role gives me oversight of developing new directorate level approaches towards operational efficiency, BAU budgeting, communications and culture building, risk, training and developing and spatial planning. This is a wide ranging portfolio including:- Line management of the departmental Central Administration Team- Embedding change and transformation in cross-departmental work- Budget management - Risk management and performance monitoring - Head of Digital and Technology Staff Development - Lead on cross-departmental work on Equality, Diversity and Inclusion- Managing and building the strategy for staff development- Long-term team planning and strategy - Staff recruitment, onboarding and appraisal system creation - Chairing the Organisational Development efforts within our directorate - GDPR and data compliance Show less As the manager of a diverse Central Operations team whilst currently also being acting Executive Officer/ heading up Central Operations to the Deputy Vice Chancellor, my post focuses on four core areas of Project Management, Strategy Building and Implementation, Team Line Management, Equality and Diversity and leading on Organisational Development. Working within commercial ventures in Higher Education, this is a promotion from my previous role as a Management Trainee and Operations Coordinator.OPERATIONS MANAGER (May 2019 - February 2023) - Head of Academic Enterprise Staff Development - Lead on cross-departmental work on Equality, Diversity and Inclusion- Line management of the departmental Central Operation Team - Lead Business Project Manager on two core transformation projects - Managing and building the strategy for staff development- Long-term team planning and strategy - Staff recruitment and appraisal - Chairing the Organisational Development efforts within our directorate - Lead consultant on GDPR and data compliance - Budget management - Risk management and performance monitoring - Embedding change and transformation in cross-departmental work MANAGEMENT TRAINEE (September 2018 - April 2019) Core projects include:- Supporting the creation of new business opportunities within the University - Developing opportunities for emerging artists and makers - Reviewing the management of current operations and suggesting improvements - Business case writing and market analysis - GDPR compliance and data handling mapping - Aiding in business transformation and planning - Creating initiatives to support the next generation of potential artists - Relationship management with key industry influencers and stakeholders Show less

  • Head of Business Operations

    Mar 2023 - now

  • Operations Manager

    Sept 2018 - Mar 2023