Nik Mohd Syazwan Bin Rhamie

Experience

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  Companies Commission Of Malaysia / Suruhanjaya Syarikat Malaysia (SSM)

  Nov 2016 - Mar 2017

  Management Intern

  1. Working at Operational Department in managing and updating databases based on customers requirements.2. Working at Enforcement Department in overseeing process of prosecution.3. Working at HR in updating various assets and provide support to program management.

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  Telekom Malaysia

  Jun 2019 - Sept 2019

  Engineer Intern

  1. Working with TM's Access Network Delivery Team.2. Exposed to on-site working environment such as cable splicing and cable jointing. 3. Executing migration project (copper to FOC transfer project) together with a project delivery team.4. Executing copper (DP Tagging) and FOC testing. Insertion loss troubleshooting5. Experience working in TM's Network Planning System.

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  GITN Sdn Berhad

  Sept 2020 - Nov 2021

  Technical Support Engineer

  • Represent as Residential Engineer in Putrajaya Campus Network (PCN) (Perbadanan Putrajaya Kompleks) • Network configuration - installation, configuration and provisioning for Data Center, SDF, Telco Switches and access point. • Involve in Tier 1 and Tier 2 support.• Level 1 support for Network wired and wireless in Cisco SDA technology and troubleshooting using DNAC,ISE and WLS Perbadanan Putrajaya.• Support for troubleshooting regarding user IP Phone issue in CUCM (Cisco Unified Call Manager) system.• Team lead for IP Telephony Migration and IP Telephony Inventory management in all government building around Putrajaya.• Supporting the TM One deployment for IP Phone server refreshment .• Assist as site engineer and manage network assets from document preparation, testing and reporting.• Attend any network issue (ticket) involved user in government agencies.• Work in shift mode at Network Operation Centre(NOC) for monitoring all the network devices in Putrajaya. Show less

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  Ericsson

  Apr 2022 - Dec 2022

  MS Automated Operations Engineer (NOC Engineer)

  • Monitor and handle alarm management & ticket management for the assigned Network Services.• Fault remedy requiring on site presence is dispatched timely (as per the SLA / severity matrix) to the field operations organizations.• Perform initial analysis to identify issues follow by restoration if possible (1st line of support).• Perform escalation and notification to keep management and other business units informed during system outages.• Regular follow up on the events with relevant departments working on it as per the process.• Work towards the task assigned by the Shift Manager/NOC Manager.• To ensure security is implemented and maintained in accordance with Security and Risk Management directives of the organization Show less

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  Corevate System Sdn. Bhd.

  Dec 2022 - now

  Network Engineer

  • Involve in Tier 1 and Tier 2 support.• Install and configure new Cisco/H3C/Huawei network switches, WLC and wireless access points.• Liaise with cabling contractors to support passive cabling and inspection upon job completion.• Initiate and follow-up on critical vendor technical support requirements.• Plan and execute preventive and corrective maintenance for all active contract onsite.