Joshua Ortiz

Experience

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  Best Buy

  Mar 2019 - now

  Customer Service Specialist

  Assess all safe and register balances prior to opening and ensure adequate money supply for daily operations and log overage and shortage reports for auditors. Take physical inventory to verify that client’s online orders are located and ready for pickup.Process returns and create orders for clientsRecognition: Best Buy Ambassador

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  Mathnasium - KV

  Jun 2020 - Oct 2020

  Mathematics Instructor

  Tutored K-12 students in math concepts such as: Basic Algebra, Geometry, and Calculus

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  The University of Texas at Dallas

  Apr 2022 - Dec 2023

  Student Welcome and Transition Team Member

  - Serve in planning and executing campus-wide events - Help students with the transition process to University- Create ideas on how to help existing programs become more engaging for students- Host and organize Transfer orientations for incoming transfer students both virtual and in-person

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  A-LIGN

  Feb 2023 - Apr 2023

  IT Audit Intern

  • Shadowed auditors and gained hands-on experience in planning and executing ISO 27001 audit engagements• Developed the ability to spot potential security risks and vulnerabilities• Gained exposure to project management tasks, working closely with Associate Managers to support successful audit engagements

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  BenefitMall

  Sept 2023 - now

  IT Help Desk Intern

  • Contributed to a 300-laptop replacement project during Q4 2023 and Q1 2024, managing end-to-end processes and ensuring smooth user transitions.• Performed laptop imaging for new users and handled the return process for departing employees' assets.• Manage Active Directory tasks, perform Microsoft Intune operations, and employ Endpoint Central for software deployment.