Lisa Young, PhD

Experience

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  Continental Airlines

  Jan 1987 - Jan 1989

  International Flight Attendant
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  Royal Caribbean NG

  Jan 1997 - Jan 1999

  District Sales Manager

  • Motivated decision makers to execute cruise sales campaigns and inspired sales staff to be goal oriented. • Sales-driven professional who exceeded year-end 1998 goals by 109%. By third quarter 1999, reached 107% overall sales and 127% for highest-need product. Awarded “Highest Percentage Sales Increase for Carlson Wagonlit Travel” at the 1998 National Sales Meeting.

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  Sandals & Beaches Resorts

  Jan 1999 - Jan 2001

  District Sales Manager

  • Energetic presenter chosen as the exclusive featured speaker for the 2001 Top Account Dinner and twice as presenter for Sandals’ West Coast Convention with over 500 event participants. Annually conducted over 100 consumer and travel agent presentations with the goal of increasing consumer sales & agent product knowledge.• Exceeded 2000 quota goals by 110% through aggressive territory-management marketing plan.• Well-organized sales professional who utilized Microsoft applications and Palm Operating System for time management, self-discipline and completion of multiple tasks. Show less

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  Countrywide Financial Companies

  Jan 2001 - Jan 2003

  Account Executive

  Account Executive, Countrywide Wholesale Division (Las Vegas Office) • Successful database sales strategy included tactical sales call campaigns and mortgage loan submission training sessions to mortgage brokers. Relationship Manager, IndyMac Bank Wholesale Division (Territory: Nevada and Utah) • Sales contest winner for emerging accounts; highest number of submitted loans out of 175 national sales members.

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  University of Nevada-Las Vegas

  Aug 2004 - May 2010

  PhD Student

  PhD in Hospitality Administration with a focus in Sales and Marketing. Dissertation research: Evaluating point-of-sale buying decisions: Understanding why consumers purchase timesharesPhi Kappa Phi Honorary SocietyUndergraduate courses taught include: Introduction to the Timeshare and Vacation Ownership Industry, Vacation Ownership Sales, Hospitality Financial Management, Introduction to the Hospitality Industry, and Festival and Event Management

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  Bluegreen Vacations

  Jul 2007 - Dec 2009

  Sales Recruiter & Trainer

  * Directed resort’s sales recruitment and training programs.* Highest new sales employee and retention rates in the company’s 50+ resort group.* Received Gung Ho Growth Award based on consistent rank as top sales trainer and recruiter.

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  University of Nevada, Las Vegas - Singapore Campus

  Jan 2009 - Jan 2011

  Faculty in Residence / Director of Student Leadership Programs

  Taught 26 undergraduate and graduate courses including: Hospitality Marketing, Introduction to the Hospitality Industry, Introduction to the Lodging Industry, Introduction to the Convention Industry. Special Event Management, Festival and Events Management, Meeting Planning, Human Resources for the Hospitality Industry, Hospitality Financial Management,New World Wines, Reasoning and Critical Thinking, and Customer Service Management. Faculty advisor for 10+ student organizations including:* UNLV Singapore Student Management Team, 2010* UNLV Singapore Hotel Association, 2010* UNLV Singapore Wine Society, 2010* UNLV Singapore New Student Orientation* Youth Olympic Games (YOG)* China International Education Exhibition Tour (CIEET)Scientific Review Committee Chairperson:* Asia Pacific Forum 2011– Singapore, Republic of Singapore * International Convention and Expo Summit 2010– Singapore, Republic of SingaporeMaster of Hospitality Administration Professional Paper Faculty Chairperson* Prasetya Purnawan: “Hospitality Sales Industry in Singapore.” August 2011 * Briana Knechtel: “Hotel Rating Systems.” December 2011 Show less

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  DePaul University

  Aug 2011 - Aug 2013

  Faculty

  The majority of her career has centered on imaginative sales and marketing strategies, with a focus on innovative negotiation methods. The university courses she instructs include resort and lodging operations, hospitality finance, in addition to nonprofit accommodation, food-service, and meeting management.

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  Iowa State University

  Jun 2013 - Aug 2014

  Assistant Professor

  Event Management and Community Leadership courses

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  DePaul University

  Aug 2014 - now

  Courses taught at the undergraduate and graduate levels include: International Wine Education and Management, Big Data Storytelling, Hospitality Revenue Marketing and Sales, Introduction to Hospitality, and International Business Seminar to Hong Kong, Macau, and Singapore. Revenue Management and Hospitality Pricing courses at both the undergraduate and graduate levels.

  • Associate Professor; Director of the School of Hospitality Leadership

    Jul 2022 - now

  • Associate Professor; Director of Undergraduate Programs

    Jul 2018 - Jun 2022

  • Assistant Professor; Director of Undergraduate Programs

    Aug 2014 - Jun 2018