Rajat Gulati

Experience

• 

  EXL

  Oct 2009 - Mar 2011

  Sr CCE
• 

  Sapient

  Mar 2011 - May 2014

  Associate Tecnology L2

  Administration of almost all applications as Support.Was aware of all the flows for data flow issues and conditions of the same as well.Managed vacation tracker for Sapient.

• 

  CEB, now Gartner

  Sept 2014 - Feb 2017

  Salesforce Administrator

  I commenced my career as a Salesforce Administrator at CEB, and layed a key role in optimizing Salesforce operations.Furthermore, my focus was on managing user accounts, profiles, and data integrity, ensuring smooth day-to-day functioning. Bycustomizing and configuring Salesforce functionalities to align with business processes, I enhanced operational efficiency.Leveraging Workflow and Process Builder, I automated tasks, streamlining processes. I conducted user support and trainingsessions to maximize Salesforce utilization. Collaborating with cross-functional teams, I delivered technical solutions to improvesystem functionality.Successfully managed Salesforce upgrades, enforced quality assurance measures, and utilized reporting tools for valuable insights. Show less

• 

  Incedo Inc.

  Sept 2017 - Dec 2018

  Sr Salesforce Administrator

  At Incedo, my emphasis was on managing day-to-day Salesforce operations, focusing on user accounts, profiles, and data integrity.During thie tenure, I tailored Salesforce functionalities to business processes and user needs through meticulous customization andconfiguration. Leveraged Workflow and Process Builder to automate tasks, enhanced operational efficiency. Executed datamanagement using tools like Data Loader, ensured synchronization and accuracy.Provided user support and conducted training sessions to optimize Salesforce utilization. Collaborated with development teams todeliver technical solutions, improving system functionality and user experience. Guided successful Salesforce upgrades,implemented quality assurance measures, and harnessed reporting tools for data-driven insights. Developed custom objects andreports to address unique business requirements, while documenting processes for future reference.Additionally, effectively communicated with stakeholders, ensuring seamless execution of Salesforce initiatives. Show less

• 

  American Express

  Jan 2019 - Oct 2020

  Senior Process Manager

  As a Senior Process Manager Salesforce, my accountabilities were to lead Salesforce processes with precision, and enhanceoperational excellence and integration efficiency.Furthermore, collaborated effectively across teams, championing seamless Salesforce solutions. Ensured quality checks, dataaccuracy, and user proficiency through training and support. Monitored performance metrics, optimized processes, and facilitatedsuccessful vendor relations.In addition, leveraged Salesforce reporting to inform decision-making, all while maintaining a customer-centric approach for enhanced user experience. Show less

• 

  HyTechPro

  Nov 2020 - May 2022

  Salesforce Project Manager

  While working with Hytech Professionals, my accountabilities were to guide project teams with steadfast leadership, fosteringseamless collaboration and efficient task execution. Implemented robust quality assurance, ensured consistent client satisfaction through meticulous project deliverables.Besides, I engaged internal and external stakeholders, maintained transparent communication channels and alignment towards project goals. Optimized resource allocation, mitigated risks, nurtured productive vendor relationships, and driven successful project outcomes. Show less

• 

  Google

  May 2022 - Dec 2023

  Senior Systems Production Lead

  Throughout my tenure, my responsibility has been a dynamic blend of operational leadership, project excellence, stakeholdermanagement, and Salesforce expertise. My dedication to continuous improvement, data-driven insights, and customer-centricityaligns seamlessly with Google's values and innovation-driven culture.I optimize critical production processes and deliver exceptional results. Engineered process optimization through streamlined SOPsand innovative workflow techniques, driving enhanced productivity and efficiency. Led the implementation of SOPs, resulting instreamlined operations and improved outcomes.Further, I leveraged deep expertise in Salesforce Administration to provide insightful contributions to system customization, datamanagement, and process automation. My emphasis has always been on ensuring data integrity and security compliance throughvigilant data synchronization and cleansing efforts.Page 2/3Meanwhile, roles required me to utilize Salesforce's reporting capabilities to provide data-driven insights, informing strategicdecisions and fuelling business growth.Moreover, I led high-profile Salesforce Administration projects, consistently exceeding expectations and delivering top-tier results.Spearheaded a high-performing team, ensuring flawless operations and maintaining a high standard of service delivery. Played apivotal role in enhancing overall service quality, consistently exceeding customer expectations.As a collaborator, I interface between stakeholders, translating project requirements, resolving queries, and fostering seamlesscollaboration. Maintained effective communication between users & application development teams, facilitating a cohesive workingenvironment. Fostered seamless collaboration with vendors and suppliers, ensuring successful project execution. Collaboratedclosely with self-driven SQA and Developers, enhancing coordination, bug resolution, and process enhancements. Show less