Daniel Gonzalez

Experience

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  Red Rock Job Corps Center

  Aug 2008 - Sept 2009

  Help Desk Technician
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  Wireless Advocates

  Jan 2011 - Jan 2012

  Mobile Consultant
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  RadioShack

  Feb 2011 - Jul 2011

  Mobile Sales Representative
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  Eidolon Networks

  Jan 2013 - Feb 2016

  Co-Owner

  Co-owned and Operated business providing IT services to Small Businesses. Services Included:-Network design and implementation for new businesses-Network optimizations including physical servers, VM servers, Wireless Access Points, file and system backups.-Peripheral and Mission-Critical application/system upgrades during EOL of Win-XP-Software and Hardware implementation/migration:-Vipre Antivirus, Malwarebytes Anti-Malware-G-Suite, Go-Daddy hosting, Exchange-VPN/Firewall implementation-VM and Physical Servers: ADFS,ADDS, FTP, DHCP, DNS, Print Services, RDS-Web-Design services administered through a third-party-Managed Services: Help-desk, application support, web-site maintenance, VOIP systems, Disaster Recovery and Prevention Show less

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  ACSP Computers

  Jun 2016 - Dec 2019

  Senior Support Technician

  NON-Employee. Sub-Contract as needed: remote help desk support provided after hours related to win XP through win 10 and win server 2008 through win server 2012 r2, as well as surveillance software/server related issues. Traveled to different clients as needed to act as project lead on new hardware installations, server upgrades, new office network implementation.

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  Advantage Sales & Marketng

  Nov 2018 - Jan 2019

  Retail Sales Specialist

  3rd Party Epson Representative. Providing Sales and Technology Training to electronic stores team members. Educating customers and employees on Epson products.

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  McKesson

  Jan 2019 - Oct 2019

  Systems Support Specialist 3

  Project: EOL Migration | Contract | Team Lead | RemoteInstallation, Upgrading, and Support:Managed over 3000 endpoints/servers including PARATA, CSOS, IVR, PharmServ, PharmacyRX; upgraded systems to Windows 10 and Windows Server within Retail Pharmacy POS systems.Primary Escalation Point:Served as the go-to specialist for issues related to network, Active Directory, Group Policy, user profiles, OS, and deployment script failures; also took charge of training new hires.Scripting and Collaboration:Utilized PowerShell and BAT to work closely with the Development team, auditing production scripts and logs; proposed and implemented enhancements and developed custom scripts to further automate processes and resolve bugs. Show less

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  Prime Power Services, Inc.

  Sept 2019 - Apr 2020

  Computer System Analyst

  -Administered Helpdesk, standardized support and maintenance procedures and policies, developed and deployed custom computer images unique to each department’s needs-Completed survey and analysis of procedures, software, hardware, and additional needs for the Field Service Technicians and office personnel with a focus on increasing employee morale and productivity-Software implementations:-Sysaid- project management, HelpDesk, asset management, change management, company workflows-Security and Optimization- CCleaner Cloud, Malwarebytes Cloud Endpoint Protection and Response, AVAST, Rescue Assist-Other deployments and migrations:-XEROX Altalink machines with workflows and cloud services-MIST cloud-managed wireless access points-3CX VOIP cloud-hosted phone system with Executive level YeahLink IP handsets-WIN10 migrations and hardware refreshes-Analyzed and developed policies in relation to security and compliance, workflow optimizations, end-users productivity, modernization, and automation through the use of software, Powershell Scripts, BAT files, and Group Policy-Implemented procedural changes completed with a clear focus on scalability, ease of use, change management, long term cost savings and increased profitability-Managed user rights and multi-level security access as well as provided application support for Microsoft’s Dynamics GP and CRM, Mobile-Tech, RDS, SQL, SSRS, and others Show less

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  EidolonMSP

  Mar 2020 - Mar 2024

  Cloud Specialist

  Strategic Leadership and DevOps Innovation:- Orchestrated strategic direction, operational growth, and technology alignment, enhancing processes and efficiency.- Led DevOps initiatives, leveraging Linux, Docker, macOS, and Windows for an agile development environment.Comprehensive Cloud and Infrastructure Management:- Advanced cloud solutions on Azure and GoDaddy; specialized in vSphere 8 and Hyper-V virtualization.- Implemented disaster recovery and continuous system monitoring for optimal uptime.- Container orchestration with Docker Swarm and Kubernetes, enhancing deployment and scalability.Security and Compliance Architecture:- Enforced security protocols like SSL/TLS, SSH, GDPR, HIPAA, SOC2, with rigorous penetration testing and system hardening.Dynamic Development and Automation:- Enhanced development pipelines with CI/CD and Agile, using PHP, JavaScript, HTML, CSS; focused on UI/UX and data integration.- Proficient in full-stack web development, open-source stacks, and network architecture design.Advanced Data Management and Analytics:- Managed databases like MariaDB, SQL, MongoDB; focusing on data storage, business intelligence, and visualization.Robust Network and System Engineering:- Specialized in network/DNS encryption, vSphere 8/clustering, and proxies/routers like PFSense and Traefik configuration.- Managed SIEM and metrics logging/monitoring to improve system intelligence and security.Mobile Workforce Solutions and VOIP Integration:- Deployed Intune (MDM) across iOS/macOS, Windows systems, and configured advanced VoIP for communication.Managed IT and Customer Support Services:- Oversaw IT management systems like ServiceNow, JIRA, Zoho, Dynamics 365, providing quality IT support.Web Hosting and Digital Presence Expertise:- Curated web hosting focusing on BI, Web Apps, DNS, QUIC, and Apache; skilled in web design, e-commerce, and SEO/analytics. Show less

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  Equity Prime Mortgage LLC

  Mar 2020 - Feb 2021

  Computer Systems Analyst

  Implementation/Deployment and Managed platforms:-Ironscales-VMware- vCenter and VMware ESXi 6.7, high availability cluster, vMotion, load balancing, storage management, snapshots-Watchguard- Firebox/VPN-SQL-SFTP and SSH-IIS-Network Storage- SMB, NFS iSCSI, spread across on-prem datacenter, remote locations, and cloud storage including Windows, Synology, and Buffalo-Manage Engine (zoho)- RMM for managing group policy, end user workstations, patch management, etc.-Azure AD- synced with on prem AD to assist with managing remote users and for failover/ high availability-ZENDESK- Administered Helpdesk, standardized support/maintenance procedures/policies, developed and deployed custom computer images unique to each department’s needs-Completed survey and analysis of procedures, software, hardware, and additional needs for the end users with a focus on increasing employee morale and productivity-AMB- Accounting Mortgage Banking software-Sierra reporting-RDS- Remote Desktop Services. Designed, implemented, and enhanced remote solutions at beginning of and throughout the COVID-19 crisis to provide remote solutions for end users-DataConnect and Encompass- (enterprise level data integration) worked with Ellie-Mae engineers to deploy a SQL database on our in-house datacenter to migrate the entire company database from Ellie-Mae so as to provide on-demand, real-time, and data-driven analytics-DataCenter Cluster- designed, migrated, deployed and maintained a cluster of two DELL vSANs, 7 physical hosts, 2 10gbps fiber circuits and a 1gbps cable circuit. Physical hosts spread across 3 offices in three different cities for redundancies-PBX VOIP phone system, security/access control system for all doors and offices, Meraki wireless network, RICOH and XEROX workhorses, other standard peripherals. -Implemented procedural and infrastructure changes with a clear focus on scalability, ease of use, change management, long term cost savings Show less

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  Avelead

  Mar 2021 - Apr 2023

  Systems Engineer II | Team lead

  ***Acquired by Streamline Health***Led and Coordinated Engineering team on multiple successful initiatives:- Intune MDM Deployment- Production and DevTest SaaS InfrastructureOn-prem to cloud migrationsScrum and Agile frameworks in collaboration various development teams- Disaster Recoverypolicy and procedure creation and implementationTabletop exercises- Internal IT support and procedure implementationsAutomation of internal support processes, focusing on SLAs, user experience, and response and closure time- Compliance, Security, Monitoring, EnforcementInfrastructure, RUM, Network, Application, SQL DB, SFTPs/Gateways, Firewalls, DataDogRBAC, SSO, ZERO-TRUST, Defender for Endpoint and Cloud, and Conditional AccessPrep and participate in SOCI/II and HIPAA annual audits Show less

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  Streamline Health

  Mar 2021 - Apr 2023

  Systems Engineer II | Enterprise IT

  Projects after Avelead's acquisition by Streamline Health:- Enterprise IT: Shared Services Modelcentral role in designing the blueprints for the Technology Department’s roles and objectives, before, during, and after company acquisitions and divestitures.- B2B multi-tenant collaborationFacilitated smooth M365 and Azure AD integrations to reduce collaboration strain after acquisition- Modernize, Migrate, Merge, Deprecate365 and Azure AD/DS TenantUsers, Groups, Sites, Mailboxes, etc.On-Prem AD with multiple domainsIntune MDM and classic GPO Domain Controller ManagementVoIP PBX Show less

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  Larson Design Group

  Jul 2024 - Nov 2024

  Sr. Systems Engineer
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  Cosm

  Nov 2024 - now

  Senior System Administrator