Francine Brown

Experience

• 

  State of Arizona Long Term Care System

  Jun 2017 - Feb 2022

  Training and Development Supervisor (Program Services Evaluator Supervisor)

  In my capacity as a supervisor, I was responsible for overseeing a team of benefit eligibility specialists, offering regular coaching, and conducting weekly individual meetings to guarantee comprehensive support for my team. Additionally, I executed quality assurance assessments, optimized processes, created and delivered training materials, applied lean methodologies, managed caseloads, and carried out home visits.

• 

  Apexon

  Jun 2023 - now

  Surge Support Analyst

  As a surge support analyst, I employ investigative methods to identify and assess information about the client. I also make use of multiple interfaces to ascertain eligibility for the Department of Health Services state program. This position necessitated my rapid acquisition of a new system within a condensed time frame. Furthermore, my responsibilities encompassed the interpretation and application of policy in my daily activities.