Muhammad Abdul Manan

Experience

• 

  Schlumberger

  Jan 2014 - Aug 2014

  IT Onsite Support (Trainee)

  - Responsible to managed part of Schlumberger hardware and software.- Experienced in performing basic troubleshooting techniques of computer hardware & software issues.- Experienced in handling customer queries related to IT matters as well as providing IT Trainings to customers.- Managed the installation of Schlumberger Image on IT machines according to the company standard.- Managed the installation and activation of IP Phone (CISCO), Encryption Software, Connected Backup, etc.- Working closely with vendors (Dell) to assist users in solving related IT issuesProject: (Deployment of Schlumberger Mobile Device Management (MDM) called MobileIron.- Developed a Teamspace (Sharepoint) for MobileIron Deployment of Brunei, Malaysia & Philippines (BMP) region.- Responsible conducting the UseIT Training Session throughout the Kuala Lumpur sites. Show less

• 

  SLB

  Apr 2016 - now

  - Leading and guide the team in early transition of new technology support- Mentoring and coaching the team especially new hires to accommodate the latest support workflows- Ensure that Service Quality are meet among team members - Responsible of administering and delivering Realtime-Data Application (InterACT) services to internal users and external clients- Managing Schlumberger’s drilling data for clients (Exxon, Petronas, Shell, Total, Murphy, Qatar, etc)- Responsible to maintain the data integrity and security on InterACT servers.- Provide Global Supports to all types of queries, problems & troubleshooting related to InterACT.- Performs data audit and Quality Check on InterACT System

  • Shift Lead

    Jan 2023 - now

  • IT Rig Site Operation Engineer

    Apr 2016 - Jan 2023