Sarah Spence

Sarah Spence

Customer Service

Followers of Sarah Spence492 followers
location of Sarah SpenceDenver, Colorado, United States

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  • Timeline

  • About me

    Strategic Storyteller | Content, Branding, UX Design

  • Education

    • Ursuline Academy of Dallas

      2010 - 2014
      High School Diploma
    • University of Denver

      2023 - 2023
      UX/UI Design Bootcamp
    • Trinity University

      2014 - 2018
      Bachelor of Arts - BA PSYCHOLOGY
  • Experience

    • Emporium Pies

      Jan 2014 - Jan 2018
      Customer Service

      - Named “Most Helpful Employee” for cheerful attitude and willingness to take initiative- Maintained high standards of customer service in fast-paced environment- Memorized menu and answered customer questions regarding food ingredients- Mastered Point of Sale (POS) operating system for automated order-taking

    • Final Touch Training

      Jan 2016 - now
      Videographer

      - Develop and produce media content for promotional purposes- Create instructional videos for training programs- Design creative content and strengthen online presence

    • Trinity University Psychology Department

      Aug 2016 - Aug 2017
      Research Assistant

      - Collaborated with faculty to design study protocol and execution- Developed and maintained online system for coordinating appointments- Composed template email to contact participants and facilitated scheduling and communication- Administered study and cataloged data for analysis

    • Real Colegio Nuestra Señora del Loreto

      Jun 2017 - Aug 2017
      Assistant Teacher

      - Prepared and executed lesson plans for Spanish-speaking students- Led classroom activities and aided in supervision- Worked one-on-one with special needs students- Developed creative projects to engage students in bilingual communication

    • RUF (Reformed University Fellowship)

      Aug 2017 - Jun 2018
      Social Media Coordinator

      - Maintained social media presence and generated creative content- Coordinated events for organization and managed preparation- Cultivated online connection with donors and alumni

    • The Autism Therapy Group

      Aug 2018 - Aug 2019
      Registered Behavioral Therapist

      - Provided over 200 hours of in-home and community-based Applied Behavior Analysis to pediatric clients- Designed activities for implementation of behavior intervention plans- Tracked and recorded data for skill acquisition and behavior targets- Collaborated with Board Certified Behavior Analysts and client families

    • Barnes & Noble, Inc.

      Nov 2018 - Feb 2020
      Social Media Manager, Bookseller

      - Managed social media accounts and designed interactive graphics- Orchestrated promotion for in-store events- Delivered exemplary customer service through direct salesmanship and personal engagement

    • Threshold Choir

      Jan 2019 - Jul 2019
      Videographer

      - Directed, edited, and produced training video modules for international nonprofit- Consulted on branding design and community outreach

    • Guide Dogs Of Texas

      May 2019 - Aug 2019
      Marketing & Development Coordinator

      - Raised over $3,400 for annual fundraising event- Designed and created graphics for Puppy Raising Club program- Generated promotional content and fundraising materials- Developed and implemented community outreach plan

    • Action Behavior Centers

      Oct 2019 - May 2021
      Registered Behavioral Therapist

      - Provided clinic-based Applied Behavior Analysis to pediatric clients diagnosed with Autism Spectrum Disorder- Designed activities for implementation of behavior intervention plans- Tracked and recorded Catalyst data for skill acquisition and behavior targets- Collaborated with Board Certified Behavior Analysts and client families

    • Women's Bean Project

      Nov 2021 - Nov 2022
      Marketing & E-Commerce Manager

      - Planned and executed marketing campaigns for website, print, email, and social media- Managed WordPress website and strategized e-commerce sales- Collaborated to define brand identity and ensure continuity across channels- Coordinated press coverage with major networks including 9News, CNBC & CBS

    • Second Star to the Right Books

      Dec 2022 - May 2023
      Children's Events Coordinator

      - Coordinated planning and execution of in-store children's events- Integrated books and imaginative themes into party activities, fostering a love of reading- Designed branding and marketing materials across print and digital channels- Facilitated daily storytime hour for children aged 0-7

    • University of Denver

      Jun 2023 - Nov 2023
      UX/UI Bootcamp

      - Actively participated in lectures, workshops, and hands-on design challenges to master UX/UI principles and methodologies- Conceptualized, designed, and iterated on real-world UX/UI projects- Worked with peers and mentors in design critiques, feedback sessions, and team projects, honing communication and collaboration skills

    • Insurance Del Norte

      Dec 2023 - now
      UX Designer

      - Design and develop user-friendly WordPress website with a focus on lead generation- Create a comprehensive brand identity and style guide, including logo, typography, color palette, and imagery to strengthen brand recognition- Conduct user research and implement UX best practices to create an intuitive and informative website navigation- Develop clear and concise website copy and visuals to effectively communicate insurance products and services

    • Canine Partners of the Rockies

      Aug 2024 - now
      Marketing Specialist

      - Strategize and produce content across social media platforms, monthly newsletters, and email- Design cohesive brand materials for public events and donor outreach- Manage website content and updates, ensuring alignment with current marketing efforts

  • Licenses & Certifications

    • Google Analytics Individual Qualification

      Google
      Aug 2019
    • HubSpot Marketing Hub Certification

      HubSpot Academy
      May 2024
    • Registered Behavior Technician (RBT)

      Behavior Analyst Certification Board (BACB)
      Apr 2019
    • CPR, AED & First Aid Certification

      American Heart Association
      Nov 2023
    • UX/UI Bootcamp Certification

      University of Denver
      Nov 2023
  • Honors & Awards

    • Awarded to Sarah Spence
      Developer | Strategic | Empathy | Connectedness | Intellection StrengthsQuest Feb 2022
    • Awarded to Sarah Spence
      Cum Laude Trinity University May 2018 Graduated with a grade-point average above 3.5
    • Awarded to Sarah Spence
      Phi Beta Kappa - May 2018