Kunal Kumar Choudhary

Experience

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  Wilo Mather and Platt Pumps Pvt. Ltd.

  Sept 2010 - Aug 2013

  Service Engineer

  Provision of safe and effective site and workshop overhaul, repair, installation and commissioning services for all rotating equipment.Be the first point of contact for allocated customers in respect of any issues relating to agreed on-site scopes of work.Responsible for on-site Health & Safety.Lead and supervise on-site repair teams during site contract execution.Provide continuous improvement in repair, installation and commissioning activities.Develop and maintain good and effective relationships with clients to optimise further service opportunities.Compilation of comprehensive site reports in line with company quality management system. Writing daily reports. Show less

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  Wilo MENA

  Nov 2013 - Mar 2016

  After sales and service engineer

  > Travel domestically and internationally up to 100% of the time.> Response to the technical inquiries from distributors and customers> Holding the technical seminars for distributors and customers> Making Technical materials for seminar> Making Technical documents for new or improved products in the market> Collecting the market information

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  Xylem

  Mar 2016 - Mar 2020

  Aftersales service Manager

  Achieve annual service and SPARES revenue goal. Provide accurate sales forecasting and customer relationship management data on revenue streams for the mapped installed base. Analyze and provide advice for customers’ existing equipment status and recommended replacement schedules. Communication skills must be adequate to interface effectively with all external stakeholders including the maintenance/engineering/facility managers on the site. Develop timely and accurate service quotations with the help of centralized resources. Quote to customers for technical proposals Understand competitor’s offerings and articulate competitive advantages for upgrade & replacement scenarios. Schedule and conduct frequent Face to face visits with customers across the assigned geography, to educate the customer on the component life cycle aspects. Responsible for technical and administrative support for activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change, upgrades, etc. through the current service provider infrastructure within the country. Responsible for creating customer accounts, company registrations, tracking and recording leads generated. Responsible for managing specific service contract/s as the single point of contact interfacing into customer organization, while working to drive additional sales in those specific service contract/s (including 24x7) and provide services quote when required. Continuously improve personal, technical, and professional business skills enabling incumbent to service products to customer’s satisfaction through keeping current with product technology as measured by the ability to troubleshoot and repair various products and to instruct others. Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites. Show less

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  Confidential

  Apr 2020 - now

  Technical and After sales service head

  Achieve annual pumps sales and service revenue goal. Provide accurate sales forecasting and customer relationship management data on revenue streams for the mapped installed base. Analyze and provide advice for customers’ existing equipment status and recommended replacement schedules. Develop timely and accurate service quotations with the help of centralized resources. Quote to customers for technical proposals. Understand competitor’s pumps offerings and articulate pumps competitive advantages for upgrade & replacement scenarios. Schedule and conduct frequent Face to face visits with customers across the assigned geography, to educate the customer on the component life cycle aspects. Responsible for pumps technical and administrative support for activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change, upgrades, etc. through the current service provider infrastructure within the country. Responsible for creating customer accounts, company registrations, tracking and recording leads generated.Pumps selectionPumps replacement projectsPumps servicing contracts Show less

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  A S A Pumps Trading LLC

  Oct 2024 - now

  President