Mohammed Abboudah

Experience

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  WIDCO

  Jul 2000 - Jun 2002

  Computer Enginner

  • Assembly and testing of personal computers, including hardware and software • Manage IT spare parts stock and evaluate and purchase needed spare parts.• Personal computers and printers’ hardware and software maintenance and troubleshooting.• Periodical maintenance of personal computers and printers.• Installation and Evaluation of various software on servers and personal computers, including Windows and Windows server, Adobe Acrobat, MS Office, and Antivirus. • Designing and implementing IT infrastructure, including LANs, personal computers, scanners, and printers.• Provision of basic computer usage training for end-users, including MS Windows OS, MS Office, and essential Personal Computer maintenance • Provide daily, weekly, and monthly IT operational reports on infrastructure operations, including LANs, WANs, and servers. Show less

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  بنك النيل - AlNile Bank

  May 2003 - May 2008

  Computer and Networks Engineer

  • Support end users in day-to-day IT network operations, including IP addressing, printing sharing, managing and administering network shared resources, and troubleshooting network connectivity problems.• Administration of Windows 2003 servers, including server maintenance, error troubleshooting, and managing domain users (addition, deletion, quota management…, etc.)• Managed and supported Automatic Teller Machines (ATM), including error troubleshooting, internal parts maintenance, and daily operations reports.• Working with telecom companies and service providers to troubleshoot and administer WAN networks that connect the bank's branches.• Monitor and track the progress of IT projects throughout their life cycle, including but not limited to technical scope-of-work and bidders' list preparation.• Design, execute, and improve IT governance and service management policies following business strategic goals and objectives. • Day-to-day troubleshooting and Maintenance of IT infrastructure in addition to personal computers and printers.• Manage IT spare parts stock and evaluate and purchase needed spare parts using an MS Access database developed, tested, and implemented in-house.• Designing and implementing IT infrastructure, including LANs, personal computers, scanners, and printers.• Technical Evaluation of desired and needed IT devices and technologies and selection of the suitable vendor from a list of vendors based on an agreed-on evaluation criterion.• Provide daily, weekly, and monthly IT operational reports on infrastructure operations, including LANs, WANs, and servers. Show less

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  PETRO-ENERGY E&P CO., LTD.

  Apr 2008 - now

  Senior Telecom and Network Engineer

  • Administration of Windows 2003/2008/2012 and MS Exchange 2013 servers • Proactively monitor WANs and LANs (Cisco Routers and Switches) to detect anomalies and problems impacting network performance, such as bottlenecks. • Administration and management of StormShield firewalls include creating firewall policies, monitoring network activities, and reviewing and managing security logs.• Fulfill end-user requisitions for IT services regarding networking, telephony, Exchange, and file storage. • Suggest, design, and implement improvements to IT infrastructure based on operational needs, users' feedback, and lessons learned.• I helped the helpdesk team solve daily problems regarding network connectivity, PBAX connectivity, file server resources issues, exchange server issues, and IP telephone configuration. • Prepare daily and weekly technical reports on infrastructure operations, including LANs, WANs, servers, PBAX, central UPS, and other IT appliances (Firewalls, Spam filters… etc.). • Designing, developing, executing, and improving IT Governance and IT Service Management policies based on needs and lessons learned• Develop and maintain a detailed project plan to monitor and track the progress of IT projects throughout their life cycle, including but not limited to technical scope-of-work and bidders’ list preparation.• Make sure that all projects are completed punctually and meet the specified requirements and budget.• Monitor and report project progress to stakeholders, senior management, and regulatory authorities.• Manage contracts and vendors supplying services and equipment to Petro-Energy by acting as a focal person between Petro-Energy and the contractors or vendors.• Manage and supervise technical teams responsible for maintaining fiber optic cables and CCTV systems (two teams, each has at least two members)• Programming and troubleshooting Motorola VHF radios and Panasonic IP phones using programming software Show less