Buddhika Rupasinghe

Experience

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  Statewide Traffic Control

  Jan 2012 - Jan 2012

  Accounts Payable & various duties
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  Zetta

  Jan 2017 - Apr 2017

  IT Help Desk Intern

  Experienced in deploying Windows (7, 8, 10) on desktops, laptops, Toughpads, and tablets using PXE boot and troubleshooting related issues. Proficient in Active Directory for basic user setups and troubleshooting, imaging and deploying Windows with Clonezilla and docks, and using SCCM for application deployment and troubleshooting. Skilled in setting up and troubleshooting desktops, docking stations, monitors, and tablets. Adept at hardware, firmware, and driver updates on PCs and servers. Experienced with ServiceNow for prioritizing incidents and tasks in line with SLA due dates(Familiarity with ITIL best practices), negotiating client solutions, updating asset management data, and providing remote support via Remote Desktop, TeamViewer, and VNC. Show less

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  Fujitsu Australia Limited

  Oct 2017 - Jun 2022

  Deployment project Engineer / Adhoc Onsite lead

  Experienced in supporting major server and switch upgrades, deployment, testing, and reporting, particularly with VMware and Dell servers. Proficient in server/switch racking, patching, and workstation upgrades, including backup and configuration verification on physical and virtual servers. Skilled in upgrading POS control units, thin clients, and peripherals for various retail chains. Adept at kitchen video system conversions, digital menu board installations, and network troubleshooting. Experienced in field upgrades, migration of RF units, and price verifiers. Strong leadership skills, having led onsite techs and contractor groups. Effective communicator, liaising with PMs, store managers, and contractors. Proficient in asset management, troubleshooting peripheral drivers and software, and adhering to Work Health and Safety procedures. Show less

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  Ocado Solutions

  Jul 2022 - Jul 2024

  Technical Specialist at Centre of Excellence

  Experienced in monitoring Ocado Smart Platform (Grid) operations, serving as a technical point of contact for client operational teams and Engineering Ops. Skilled in prioritizing robot recoveries, troubleshooting, and liaising with engineers for inspections. Proficient in monitoring Grid Stations via SCADA and using OpenSearch Kibana for error investigation. Adept at incident resolution, escalation, and management via Jira, as well as new user setups and support with Azure AD and Intunes. Strong focus on health & safety policies, performance analysis, and managing technical support services. Effective in training new starters, managing system faults, and ensuring minimal downtime. Excellent communication skills for swift issue resolution and collaboration with other technology teams to achieve desired outcomes. Show less