Upender Singh

Experience

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  Narayana Health

  Feb 2018 - Dec 2018

  Trainee Physiotherapist

  * Providing physiotherapy assessment and treatment to both inpatient and outpatients by improving physical strength, cognition, mobility, and quality of life in patients of all ages.* Helping physiotherapy staff to maintain the equipment within the physiotherapy department* Also involved in the taking care of the positioning and proper cleaning of the physiotherapy machines* Being involved in a patient’s pre-admission and follow-up care* Working with special needs infants and toddlers who are suffering from a variety of medical conditions such as cognitive development delay, low muscle tone, mobility impairment, and developmental coordination disorder.* Assisting patients recovering from a wide range of accidents (sports, fall or car accidents resulting in back, neck, limb or joint conditions)* Supporting elderly people to increase their mobility and liaising with the Occupational Therapists to ensure that the patients have access to all the equipment, devices and resources that they require * Maintained a high standard of work and professionalism at all time Show less

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  Coventry University

  Jun 2019 - Nov 2020

  Student Ambassador

  · Welcoming, directing and speaking to visitors at university events including Open Days, seminars, workshops.· Supporting and preparation for one-off events, to include displays, school visits, and exhibitions on and off-campus.· Use University IT systems and telephone networks as required for each assignment.· Act as the first point of contact for student and visitor inquiries.· Act as a key member of the team supporting all new PGT students through their induction process and settle into University life.· Coursework reception and liaison with Faculty Registry procedures.· Contribute to the development and implementation of surveys, focus groups and other such mechanisms to collect the views of students.· To contact withdrawn students by telephone to gain statistical information regarding their withdrawal status.· To undertake general and clerical duties determined by each assignment. Show less

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  Sanctuary Graduates

  Aug 2019 - Nov 2020

  Student Ambassador

  - Growing online database by building networks- Promoting Sanctuary graduate brand in meetings with new graduates- Discussing the available roles with different age group of people and encouraging them to signup

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  George Eliot Hospital NHS Trust

  Oct 2019 - Mar 2020

  Fall Improvement Team Intern

  * Engaged with the falls improvement team and reviewed falls independently* Helped interpret and evaluate the incident data, feedback from falls investigations supported, and challenged staff appropriately.* Developed a good relationship with the ward team and MDT* Worked on an improvement project supporting the Falls (CQUIN) specifically to record lying and standing blood pressure to improve falls.* Assisted with training for the HoverJack and in Falls Champion meetings* Helped collect and input data into Excel spreadsheets for Audits* Worked with software such as Datrix, Lorenzo and PAC's and have to experience in creating posters using Microsoft Publisher and Word. Show less

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  HGS - Hinduja Global Solutions

  Mar 2021 - Aug 2021

  Customer Service Advisor

  - Arranging appointments for the COVID-19 vaccine with members of public by using NHS booking system.- Requesting NHS COVID Pass letter for eligible people in England.- Handling any general enquires regarding the COVID-19 vaccine & COVID Pass by following latest guidelines from NHS England.- Interacting with Clinical Floor Workers if required any clinical help or any safeguarding issue to member of public.- Working in Multi disciplinary team, includes Team manager, Clinical floor workers and language translator.- Providing excellent customer quality on calls. Show less

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  Belfast Health and Social Care Trust

  Aug 2021 - Dec 2022

  • Diabetic Eye Screener/Grader

    Nov 2021 - Dec 2022

  • Failsafe Officer, Diabetic Eye Screening Programme

    Aug 2021 - Nov 2021
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  Inspire Therapeutic & Wellbeing Services

  Dec 2022 - Dec 2023

  Senior Project Worker

  • Assisting the Manager in the effective and efficient management of mental health & addiction services by implementing all statutory and regulatory requirements, managing the budget and resources efficiently and supporting the Manager to achieve the organisational strategy. • Helping to promote and implement Recovery by using a strengths-based person-centred approach for service users.• Supervising the junior staff member and liaise with manager any report & record progress or difficulties with any particular issues of concern.• Supporting the Service Users to manage their physical health, mental health and wellbeing through the development, implementation and monitoring of individual support plans.• Maintaining clear, accurate, timely and complete written records / documentation Show less

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  Positive Futures: Achieving Dreams. Transforming Lives.

  Jan 2024 - now

  Deputy Manager

  Assisting the service Manager in the day-to-day management of the Service. Assisting the service Manager in carrying out risk assessments, making person centred approach as per needs of individuals and implementing the plans. Actively engaging in incident reporting/recording and screening as per organisation policy. Helping to providing safe and secure environment for service users in our service. Assisting in managing the Finance, Medication and Health and Safety Audit. Assisting the service Manager in recruitment, performance review, Induction and supervision of staff.Managing team Rota in advance and organizing monthly team meetings.Maintaining the records electronically and paper copy as per organisation GDPR policy. Delivering in house training to staff as per needs in service Liasing with external stakeholder like health and social care trust, colleges, day care centre and next of kin to the service users.Assisting the Manager in managing the service as per RQIA & NISCC guidelines. Show less

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  Visiting Angels Belfast

  Mar 2025 - now

  Director of Operations

  - Oversee daily operations management and ensure the delivery of quality home care services across the region. - Drive caregiver recruitment, training, and retention, fostering a carer-centric approach and creating an environment where caregivers feel supported and empowered.- Lead strategic growth initiatives to expand Visiting Angels' reach and establish new locations in Northern Ireland.- Ensure compliance with regulators and implement quality assurance processes to maintain the highest care standards.- Develop and implement operational improvements to optimize service delivery, workflow efficiency, and client satisfaction.- Build and maintain strong community partnerships with healthcare professionals, local councils, and key stakeholders to expand brand presence and increase referrals.- Manage the budget and financial performance of the franchise, ensuring cost-effective service delivery while maintaining high standards.- Monitor and improve caregiver performance through regular feedback, mentoring, and ongoing professional development. Show less