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Jonathan S.

Jonathan S.

Customer Care Representative

Followers of Jonathan S.898 followers
location of Jonathan S.New York, New York, United States

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  • Timeline

  • About me

    Pursuit Fellow | Full-Stack Web Developer | CompTIA A+ Certified IT Professional | Cybersecurity Evangelist | Accessibility Advocate

  • Education

    • Queensborough Community College

      2012 - 2012
      New Media Technology

      Activities and Societies: IEEE-Robotics Club Completed 17 credits towards an A.S. in New Media Technology.

    • Pursuit

      2021 - 2022
      Full-Stack Web Development Fellow

      • 12-month, Google-funded software engineering fellowship with a 9% acceptance rate whose graduates have been hired as developers at leading companies such as Pinterest, JP Morgan, and Spotify.• Project-based curriculum provides hands-on experience with JavaScript, HTML, CSS, Node, Express, React/Redux, PostgreSQL, APIs, Git, data structures, algorithms, sprints, Agile, code reviews, and pair programming.

    • Stony Brook University

      2009 - 2011
      Information Systems

      Activities and Societies: Stony Brook Computing Society and The Stony Brook Press Completed 32 credits toward a B.S. in Information Systems

  • Experience

    • Time Warner Cable

      Jul 2014 - Sept 2015
      Customer Care Representative

      • Responded to customer inquiries regarding billing, service issues, troubleshooting, rate changes, and television programming.• Resolved customer concerns by troubleshooting with established procedures.• Collaborated with a team to identify issues that impede quality customer care.• Met and exceeded strict goals in regard to call center metrics, including productivity, customer satisfaction, first-call resolution, handling time, and quality assurance reviews.

    • Pursuit

      Dec 2021 - Dec 2022
      Full-Stack Web Development Fellow

      • 12-month Google-funded software engineering fellowship with a 9% acceptance rate whose graduates have been hired as developers at leading companies such as Pinterest, JP Morgan, and Spotify.• Project-based curriculum provides hands-on experience with JavaScript, HTML, CSS, Node, Express, React/Redux, PostgreSQL, APIs, Git, data structures, algorithms, sprints, Agile, code reviews, and pair programming.

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Jonathan S.
      Dean's List - Jun 2012