Karla Allen

Experience

• 

  At Your Pace Online

  Jun 2015 - Jun 2018

  - created and updated content for variety of state licensed trades for continuing and pre license education- worked with Subject Matter Experts - developed blog posts related to course topics, see examples in Publications below

  • Senior Technical Writer

    Nov 2016 - Jun 2018

  • Marketing Lead

    Apr 2016 - Nov 2016

  • Writer

    Jun 2015 - Apr 2016
• 

  StateReporting.com

  Mar 2018 - May 2020

  Customer & Account Service, Research & Writing

  Worked in all aspects of an e-learning management start up platform company:- customer service for users of our platform, including both state agency clients and license holders - present platform to state agencies for sales purposes- account management- software auditing and testing- wrote and managed all blog posts and social media posts, instagram @statereporting- feature and UX auditing and collaboration

• 

  At Your Pace Online

  Jun 2020 - Dec 2021

  Writing Lead

  Manage all aspects of the content writing department for a national continuing and pre-license online education company, including:- manage team of content and technical writers- work with management team to schedule and prioritize content creation based upon ROI and other metrics- recruit and work with Subject Matter Experts- analyze reviews of course content for audit and response to users- hiring, scheduling, and training of new writing team members- hire and work with third party editors for content review Show less

• 

  Certus

  Jan 2022 - now

  Managed and prioritized all of the Pre License and Continuing Education products for the verticals: Real Estate, Mortgage Loan Origination (MLO), Tax, and Auto Dealer.- managed the launch of a new line of products: MLO Pre License for Texas, California, Florida- conducted bi-weekly vertical meetings with entire product team (Compliance, Marketing, Tech, LXD) to report and celebrate wins, plan production and builds, and address issues- worked with new Professional Services Product Management team to create and implement new operational processes based upon merger of our individual companies after the ASC acquisition - conduct recorded student (customer) satisfaction interviews and implement content tweaks based upon feedback Show less

  • Professional Services LXD Manager and Product Manager

    Jan 2023 - now

  • Product Manager

    Jan 2022 - Dec 2022