Lissa Orr

Experience

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  PACCAR

  Jan 2002 - Jan 2005

  Six Sigma Manager
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  WaMu

  Jan 2005 - Sept 2007

  Strategy & Planning
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  Washington Mutual

  Jan 2005 - Sept 2007

  Strategy & Process Optimization VP
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  Slalom Consulting

  Oct 2007 - Oct 2015

  Strategy & Operations - Management Consultant

  Client Based Experience: • Microsoft (Various Engagements) - Strategy and Optimization- Led Leadership Team to transform from a Product to a Service Management Framework; aligned organizational processes / responsibilities, developed transformation roadmap. - Led cross-functional worldwide team and stakeholders to define / implement standardized annual planning process, governance and WW field roll-out in alignment with Corporate HQ’s planning rhythm. Broke down silos.- Facilitated case for change and transformation for global readiness group to define strategic plan and synchronize with transformation forces, industry trends and leader and end user demands. - Established Marketing Best Practices for a major marketing group, aligned strategy to business objectives. Defined cross-functional launch requirements, responsibility matrix, timelines. - Led team to transform in alignment with business group (BG) core requirements, provided foundation for organizational restructure. Established KPIs, designed / developed organizational scorecard.• SightLife - Transformation & System IntegrationOptimized financial processes /requirements to integrate / scale global operations.• T-Mobile - Program ManagerDeveloped continuous improvement roadmap to drive team towards process maturity and alignment to enterprise CSAT goals and expectations.• Bill & Melinda Gates Foundation - Service Transformation Manager Led, established, implemented Quality Assurance services transformation framework for foundation’s Infrastructure and Support Services across contingent staff experiencing 100% turnover.• Univar - Business Process & Change Management: Developed / led integration workshops of 80+ subject matter experts to integrate both the acquired and existing organization’s operations. • AT&T - Strategy & Planning Manager: Managed $150M phased program to optimize end to end operations across customer experience involving 150+ legacy systems / antiquated methods. Show less

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  Jubilee Womens Center

  Jan 2010 - Mar 2011

  Board Chair
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  Strong-Bridge Consulting

  Oct 2015 - Apr 2018

  Management Consultant

  Program Scope - Intellectual Property Organization: Identified scope and provided finance systems roadmap charter with detailed phases of approach across multiple independent entities and 75 stakeholders for executive sponsorship approval. Optimization of Offering - Insurance Service Organization: Led optimization of $4M national pharmacy program offering, enabling growth and delivering a standardized, scalable, differentiated client experience across 11 regions. Defined product value proposition, target market and fit criteria to qualify field sales. Re-designed process and work allocation between the centralized pharmacy team and regional operations. Conducted strategic planning session for regional client’s state clinics (State of Montana).Transformation - Large Technology Client: Led Commercial Cloud Finance and Business leaders to transform business reporting by defining a prioritized, aligned framework across business & finance to drive insights & actions. Drove integration across Systems and Story-Telling to design and land world- wide training and execution.Business Manager - North America Finance: Built off-site content, aligned multi-segregated teams’ business rhythms and established standardized efforts across strategic initiatives. Show less

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  Optim Business Consulting

  May 2018 - Aug 2021

  Managing Principal
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  BECU

  Sept 2021 - May 2024

  Finance Shared Services Director
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  None

  May 2024 - now

  Former Business Consultant, Optimization, Mentor, Board Chair / Member