Russ Norris

Experience

• 

  NCS

  Mar 1983 - Sept 2000

  Responsibilities included first level technical support / assistance / training and parts inventory control for the southeastern US. Provided hardware and software support (field service) for customers throughout the state of Kentucky.

  • Lead Field Engineer

    Sept 1989 - Sept 2000

  • Field Engineer

    Mar 1983 - Sept 1989
• 

  NCS Pearson

  Sept 2000 - Apr 2008

  Provided day to day managerial direction / duties for field service employees in the south east region of Pearson's Data Management division (eight states). Participated in, managed or oversaw many installation projects at various educational facilities throughout the southeastern US.

  • Southeastern Field Coordinator

    Apr 2007 - Apr 2008

  • Network Specialist

    Sept 2000 - Apr 2007
• 

  Scantron

  Apr 2008 - May 2010

  Implementation Technology Specialist

  Provided network consulting, hardware and application installation, maintenance and support. Primary application functions were student information systems and learning programs in the K-16 education market.

• 

  Horizon Software International, LLC.

  Jun 2010 - Oct 2010

  Summer Support Analyst
• 

  TEKsystems

  Nov 2010 - Mar 2011

  IT Contractor
• 

  Quality Technology Services

  Nov 2010 - Jul 2011

  Operations Service Center Shift Lead
• 

  Pearson North America - School Services

  Jul 2011 - Mar 2015

  Systems Engineer II
• 

  Gwinnett County Public Schools

  Jul 2015 - now

  Technology Support Technician