Riyazuddin Shaikh

Experience

• 

  Omnitech InfoSolutions Ltd.

  Mar 2012 - Jul 2013

  Trainee - System Engineer

  • Worked with various support teams and clients.• Worked as deployment lead for Ubuntu & Win 7 roll outs.• Trained team of 12 engineers and assisted them on the GO- Live phase for major hardware rollout project.

• 

  HCL Infosystems Ltd.

  Jul 2013 - May 2014

  Senior Associate

  • Responsible for project work-plan development, establishing communication, issue resolution, workflow process design, development and measurement.• Prepared and led multiple internal IT groups and resources during deployment and Go live by executing issue resolutions both hands on and through escalations.• Initiated new processes of device deployments by creating new documentation and procedures that were used by the IT Asset Team.• Owner and Lead of the implementation and maintenance process by coordinating IT groups both internal and external including desktop engineers, helpdesk, quality assurance and asset management.• Responsible for vendor management, includes conduction monthly review meets with vendors SLA management and service timelines.• To maintain IT Infrastructure services by coordinating with respective Technology partners.• Achieved 98 % SLA compliance by Introducing FCR in helpdesk environment.• To lead team of 25 engineers PAN India, SPOC for first level escalations pertaining to end to end user support compromising of 1800 employees.• Responsible for MacAfee Security products.• Responsible for Backup solutions (Druva Backup solutions).• Evaluated POC for WAN failover device (Peplink) in concurrence with network team.• Evaluated and performed POC for HSD/ HVD environment • Responsible for OS upgrades & security fix deployment management. Show less

• 

  Kores (India) Ltd.

  Jun 2014 - Aug 2019

  Working on various technologies to meet growing business requirements.> Designed 3 Point failure proof Network arch with device & connectivity redundancies.> SAP Integration with Cloud Services.> Mobile Device Management Implementation for FOS.> Data Center Colocation.> Implemented MPLS & VPN mesh.> IBM Bladecenter S, Bladecenter H, DS3500, Power 7, System X, AIX 7, TSM.> SAP ECC, Oracle 11G.> Windows Server 2012, MS SQL.> Google APPS for Work Implementation.> RAMCO HRMS.> CRM - BIZOM & Pipedrive.> DR & BCP for SAP. Show less

  • Assistant Manager - IT Infrastructure

    Nov 2018 - Aug 2019

  • Team Leader - IT Infrastructure

    Jun 2014 - Oct 2018
• 

  Safari Industries India Ltd.

  Aug 2019 - Sept 2020

  Assistant Manager - Technology
• 

  Kamani Foods

  Sept 2020 - Dec 2021

  Information Technology Lead
• 

  Nature's Basket Limited

  Jan 2022 - now

  • Senior Technology Manager

    Aug 2023 - now

  • Technology Manager

    Jan 2022 - now