Jatinder Singh

Experience

• 

  Singtel Optus

  Jul 2002 - Apr 2007

  Business Analyst

  As Business Analyst my responsibilities were to review, analyse, test and train users on new business processes and systems. I was responsible for drafting business workflows, getting sign off from stakeholders and then building a set of business requirements to feed functional specifications. I was also responsible to act as a subject matter expert for corporate CRM (Siebel) and billing system (Mainframe) and to support major business stakeholders including Sales, Marketing, Customer Service, Faults, Credit, Bid Management and Legal. Show less

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  AMP

  May 2007 - Jan 2009

  Applications Manager

  As Application Manager my responsibilities were to facilitate and gather business requirements, document current ‘As Is’ processes, contributing in writing business case, requirements verification, testing and then all the way through to implementation and launch. My role was also focused around key stakeholder management and managing their expectations, both internally and externally. I worked on number of multi million dollars projects key being the CRM (Siebel) upgrade but also participated in content management system rollout , COIN implementation (Financial Planners software), Single-Sign-On Portal project and online training for financial planners. Show less

• 

  Sydney Water

  Feb 2009 - May 2014

  Business Systems Manager

  As Business Systems Manager I am responsible for managing various applications, primarily Siebel (CRM tool), Business Objects (reporting tool) and Oracle UCM (website management tool). My team act as a conduit between the business and IT for all matters related to these systems. I ensure that these applications are developed as per the business requirements. I also cover the financial aspect of the business along with the high level technical details.

• 

  NRMA

  May 2014 - Jun 2015

  Business Systems Manager (Enterprise Applications)

  As Enterprise Systems Manager I am responsible for managing teams of Business Analyst’s (functional), Business System Analyst’s (techno-functional) and Developers (technical). I am accountable for operational management, vendor management, relationship management, applications roadmap, budget management and proactive consulting to improve process efficiencies across the enterprise applications. As combined, my direct/indirect reports are responsible for running companies daily operations and managing system enhancements. Show less

• 

  Westpac Group

  Jun 2015 - Mar 2018

  Senior Manager Delivery Systems

  As a Senior Manager Delivery Systems my role is to develop strategies, build relationships and manage systems operations for over 10K project practitioner community. I am also accountable for all aspects of sourcing, solution architecture, design, and delivery of the Enterprise PMO’s technology landscape.

• 

  Transport for NSW

  Jun 2021 - now

  Responsible to lead teams of IT professionals to manage enterprise applications support and enhancements; to enable Users to deliver efficient and fit for purpose solutions to their business areas. Lead the “build, buy, borrow” approach to inject new ways of working and innovative design and delivery capabilities including Human-Centric Design, Lean and Agile. Accountable for all aspects of sourcing, solution architecture, design, and delivery.

  • Senior Manager IT

    Mar 2018 - now

  • A/Director – Applications

    Oct 2021 - Mar 2022

  • A/Director – Business Operations

    Jun 2021 - Sept 2021