Benjamin J Snyder, CCXP

Experience

• 

  Dish Network

  May 2010 - Aug 2010

  Retention Marketing Intern

  As a retention marketing intern, Benjamin was focused on increasing DISH Network’s social media presence in order to leverage it as a marketing tool for their subscribers. He took a lead role for several of DISH Network’s social media outlets. • Increased Twitter and Facebook followers over 50% by monitoring and responding to social media activity.• Created and implemented several Facebook pages including a comprehensive support page for customers.• Raised customer awareness of DISH Network’s social media sites by advertising and promoting Facebook and Twitter across all aspects of the business including TV, web, and print.• Partnered with Equifax to launch a comprehensive social influencer campaign allowing DISH Network to determine an effective marketing strategy through social media. • Presented key social media finding and recommendations to C-level executives and vice presidents. Show less

• 

  West Monroe Partners

  May 2011 - Aug 2011

  Intern - Customer Experience
• 

  West Monroe Partners

  Aug 2012 - now

  I lead our Customer Service Strategy & Operations Team focused on driving customer experience results by analyzing and improving an organization's people, process, and technology.

  • Director | Technology & Experience - Customer Service Lead

    Mar 2021 - now

  • Senior Manager - Customer Experience

    Mar 2020 - Mar 2021

  • Manager - Customer Experience

    Oct 2016 - Mar 2020

  • Senior Consultant - Customer Experience

    Oct 2015 - Sept 2016

  • Experienced Consultant - Customer Experience

    Oct 2013 - Sept 2015

  • Consultant - Customer Experience

    Aug 2012 - Oct 2013