Erna Getigan

Experience

• 

  Livingston International

  Jul 2002 - Sept 2004

  Collections
• 

  Linde

  Oct 2004 - Mar 2007

  Credit & Collection Specialist
• 

  Iron Mountain

  Mar 2007 - now

  Manages all facets of the customer's global program, ensuring compliance with customer requirements, contractual commitments, and needs. Primary contact for escalated issues at a higher level; oversees existing contract ownership and the establishment of new country agreements. Communicates updates on the latest developments at Iron Mountain. Support the GSA team to continue to drive business, customer loyalty, and retention from a global scale. Working collaboratively in the development and execution of strategies. Continue to build and maintain strong relationships with customer key contacts. Representative and single point of contact within the organization to ensuring delivery of Services to the highest quality; and to ensure effective relationship management with our clients.Contribute to the creation of an effective and reliable outsourcing service.Developing, maintaining processes and procedures while working internally and externally which relate to managing records based on financial policies.

  • Global Account Manager

    Mar 2022 - now

  • Global Strategic Account Representative

    Oct 2020 - Mar 2022

  • Account Service Manager

    Nov 2008 - Oct 2020

  • Collection Representative

    Mar 2007 - Nov 2008