Kufre Nicholas U.

Experience

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  Information Communication and Telecommunication Centre (ICTC)University of Port-Harcourt

  Jan 2005 - Jan 2007

  Data Entry / Computing

  Provided support with online registration for new students

• 

  Coreware Computing firm

  Jul 2007 - Aug 2008

  Systems Technician

  Troubleshooting, repair and installation of computers and network systems.

• 

  Government Day Secondary School

  Jul 2009 - Aug 2010

  Science Teacher

  • Taught Physics, Mathematics, and Chemistry to high school students in preparation for the WASSCE.• Developed engaging lesson plans to facilitate student understanding and retention of complex scientific concepts.• Implemented innovative teaching strategies to cater to diverse learning styles and abilities.• Mentored students to achieve academic success and instilled a passion for science in the classroom.

• 

  Transfiguration Mass Center

  May 2011 - Jul 2012

  Site Manager

  • Managed building project at Transfiguration Mass Centre in Delta State, Nigeria.• Compiled weekly and monthly reports, coordinated day-to-day activities on site.• Negotiated with suppliers, managed stock, laborers, equipment, and project database.

• 

  University of Wollongong

  Nov 2012 - Dec 2013

  Mentor

  • Provided mentorship and support to students at the University of Wollongong, focusing on their wellbeing and academic success.• Offered guidance and referrals to help students navigate challenges and make informed decisions.• Organized structured and informal interactions to create a supportive environment for students to thrive.

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  Fibre Optics Design and Construct Pty Ltd

  Feb 2013 - Mar 2013

  IUniVative 2013 Program

  • Analysed process efficiency for NBN rollout, optimizing time and resources.• Conducted cost and income analysis to identify most profitable tasks.• Reviewed future demand for resources post-NBN completion.

• 

  IGA Supermarkets

  Sept 2014 - Aug 2016

  Console Operator

  • Managed customer service and sales representatives.• Coordinated communication between management, suppliers, staff, and customers for seamless operations.• Handled stock ordering and purchases to ensure adequate inventory levels.• Tracked and prioritized issues to provide efficient solutions and maintain customer satisfaction.

• 

  Novatel Telecommunications

  Feb 2016 - May 2016

  Developer

  • Developed PHP and MySQL applications for Novatel Telecommunications in Melbourne HQ.• Managed file and database servers to ensure smooth operations.• Collaborated with the development team to implement new features and enhancements.

• 

  Australian Comfort Group

  Sept 2016 - Apr 2017

  Operations Team Member

  • Collaborated with cross-functional teams to ensure efficient product delivery to customers.• Identified and crosschecked customer orders for accuracy.• Managed daily stock taking and packaging operations.

• 

  NAB

  May 2017 - now

  • Led a cross-functional team to remediate almost $200 million in compensation payments to nearly 6000 customers, enhancing customer trust.• Developed a new tracking system, improving project visibility and reducing task turnaround time by 25%.• Conducted data risk assessments and enhanced data governance for compliance.• Spearheaded initiatives that resolved over 80% of on-hold cases through data quality improvements.• Designed fraud detection controls, mitigating risks and strengthening security measures.• Collaborated with key stakeholders on the migration and repatriation of NAB's remediation data, reducing infrastructure costs by 40%.• Provided mentorship and leadership to colleagues across NSW & Victoria. Show less

  • Manager Client Restoration

    Dec 2023 - now

  • Lead, Client Restoration

    Nov 2020 - Nov 2023

  • Technical Consultant

    Jun 2019 - Nov 2020

  • Compliance Specialist

    May 2018 - Jun 2019

  • Technical Business Analyst

    May 2017 - May 2018