Kai Ho Chan

Experience

• 

  Charlie Seafood

  Apr 2016 - Sept 2017

  General Office Clerk

  - Tracked all Critical Control Point (CCP) and verification records to ensure compliance with FDA guidelines.- Administered food safety-related documents, certifying the utilization of current issues by maintaining and updating inventory records with the warehouse manager.- Achieved success by overseeing and directing the shipment protocols, including issues of purchase orders to supplies, handling the booking and tracking of trucking/air-cargo shipment, and fleetwide management of drivers to pick up from warehouse and delivery to customers.- Supervised and executed a wide range of daily operations for the account manager, including responding to incoming calls and other communication, administering the filing system, updating paperwork, maintaining documents, and carrying out work processing. Show less

• 

  Cruise

  Aug 2018 - now

  • Managed safe setup and operations for new locations, supporting innovative transportation services.• Led night shift team to optimize resources, contributing to rapid vehicle operations expansion.• Collaborated with cross-functional teams to implement safe testing procedures and improve processes. • Introduced driverless rideshare service to San Francisco market, ensuring safety compliance and process improvements.• Orchestrated day-to-day operations of autonomous vehicle fleets, optimizing performance and efficiency.• Collaborated cross-functionally to foster a proactive driverless operational environment. - Coordinated logistical aspects and facilitated operational support for Research and Development initiatives.- Supported R&D activities by managing resources, enhancing operational workflows.- Optimizing processes and ensuring seamless execution of projects within a dynamic R&D environment. - Coordinated and executed test activities while ensuring budget compliance.- Maintained service-level agreements and promptly addressed field incidents. - Supported COVID-19 response efforts while optimizing operational efficiency.- Managed test operator fleets, conducted briefings, and facilitated fleet expansion Conducted safety audits and maintained Operator’s standards.Aligned fleet operations with established training standards.Identified safety concerns and implemented improvements for fleet quality.Supported daily operations for Training Coordinators, Operations Coordinators, and Managers. - Conducted comprehensive tests on Autonomous Vehicles (AV), monitored behavior in autonomous mode, and provided operational feedback. - Identified and addressed abnormal AV behaviors, troubleshooting software issues, and provided training for new Trainers.- Managed various ad hoc projects, including AV transfers and test rides with lead engineers.

  • Operations Senior Coordinator

    Jan 2023 - now

  • Commercial Operations Coordinator II

    Jun 2022 - Dec 2022

  • Driverless Vehicle R&D Operations Coordinator I & II

    Nov 2021 - May 2022

  • AV Operations Support Specialist

    Jan 2021 - Nov 2021

  • Autonomous Vehicle Test Operator Lead, Operations

    Oct 2019 - Jan 2021

  • Autonomous Vehicle Test Operator Lead, Training

    Apr 2019 - Oct 2019

  • Autonomous Vehicle Test Operator I & II

    Aug 2018 - Apr 2019