David Wragg

Experience

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  Comis Orthopaedics

  Jan 2008 - Feb 2008

  Trainee

  I did 2 weeks work experince at this company. I was introduced into a business enviroment for the first time and really enjoyed the experience. The staff there taught me a lot about the workings of an established business. I learnt about different departments there from sales and marketing, from design to manufacturing. I met all the staff there and they were very helpful in giving me help in anything that i needed. Overall, the experince has given me the drive to be successful in business in the future. Show less

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  Direct Computers

  Jul 2010 - Feb 2011

  Sales Manager

  I was the Sales Manager at Direct Computers. I picked up a lot of good business skills during my time at this company, it gave me a foothold in business. During my time at Direct Computers I was in charge of Sales and Tele-Sales for the company. The tasks that I faced were to introduce potential clients into the business and explain how our services could benefit their own. With the unique design team we had, we were able to show some examples of what work we would do for them. It was also my task oversee the Tele-Sales campaign for the company and build the client database. I enjoyed my time there and am still in contact with the staff there. Show less

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  Zenos IT Training

  Feb 2011 - Jul 2011

  Apprentice

  During 2011, I studied at the Zenos IT Academy for the Competence in IT Professionals course where I received the qualifications that the course offered. I am now a certified IT Professional and have a Microsoft recognised qualification named the MTA in networking, enabling me to diagnose networking faults and come up with a solution quickly to rectify the issue.The CompTIA A+ qualification which entitles me to troubleshoot issues software and hardware issues with machines and come up with a solution to fix the problem.I am also competent in customer service tasks as well by listening to the customer's problem and finding a suitable path of action to take to ensure that the customers needs are met.There were other aspects of the course that have given me the knowledge and experience in using Active Directory and creating and maintaining user accounts on networks.These skills are essential in day to day business based around IT establishments and any other sector that requires good customer service. Show less

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  Dixons Retail

  Oct 2011 - Jul 2012

  Sales Colleague

  I worked for the Dixons Retail group as a sales colleague. The job needed great customer service and the ability to deal with the all enquiries in pressurised situations. I was on the other end of the phone when the customer rings the contact centre to enquire about a product, a customer who wants to place an order or to reserve a product in one of the Currys or PC World stores throughout the UK.I dealt with the Cover plan side of the business too. The aspect of this task is to help the customer renew or set up a new maintenance agreement for their product. I dealt with the retention of business for this particular aspect which requires great communicational skills in which the customer can think about the benefits of the agreement they are about to cancel and potentially continue with the cover.I enjoyed working in the business as every day presents a new challenge and I was always competent in making sure that the customer always walks away a happy customer. Show less

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  EServer Supplies

  Nov 2013 - Sept 2014

  Sales Manager

  Head of sales at eServer Supplies.My role is to create new business and maintain current business relationships with our clients. I enquire to potential leads and sell our product. I believe in direct marketing is the key to success in any business as you can get your point across quickly without wasting others time. We deal with companies internationally as well as in the UK. Selling all kinds of server hardware which can be custom built to any requirement.

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  Eurocoms (UK) Ltd

  Oct 2014 - now

  Account Manager

  Eurocoms offers structured cabling and WAN services to our clients throughout Great Britain and mainland Europe.We have installed structured cabling systems as large as 20,000 outlets with 20,000m of internal fibre optic cable installed with 8,000 terminations.We continue to work on some of the largest projects in the UK with some of the largest IT and network infrastructure companies in Europe. Regardless of this we are interested in all works; from a single point to a multi-site infrastructure.Eurocoms is in the business of helping customers get fibre infrastructure LAN and WAN connectivity with flexible commercial terms.We have a passion for what we do, and believe that the Next Generation of Networks are going to go in through forward thinking commercial and Public Sector Organisations seeking access to technologies such as SaaS, DataCentres, remote storage services and the plethora of business enhancing offerings. If you have any requirements then please get in touch. Show less