Gérald Mathieu

Experience

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  SkillTeam

  Apr 1996 - Jan 2010

  IT System Engineer
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  Vision IT Group

  Jun 2010 - Jul 2016

  IT System Engineer
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  ONEPOINT

  Aug 2016 - Sept 2017

  System Engineer
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  Microsoft

  Oct 2017 - Nov 2019

  Premier Field Engineer

  Microsoft Premier Field Engineering - Windows Clients and DevicesPFE delivers onsite, remote and dedicated support services for Premier customers around the world to promote health in their IT environments. As part of Customer Support Services, PFE partners with Commercial Technical Support and Enterprise Services to strengthen the Microsoft Services field engineering capability worldwide.Premier Field Engineer Role Details:Proactive Support Long term highly scoped engagements with onsite and remote customers. Key offerings: Workshops, Health Checks, Risk Assessment Programs, Supportability Reviews and Chalk &Talk.Reactive Support Short term deployments to customer sites across EMEA for critical situations. Provide excellent troubleshooting skills while managing the customer during an extremely difficult time.Representing Microsoft Provide technical leaderships for Premier customers around the world to promote health in their IT environments through onsite, remote and dedicated support services.Technical Specialist Highly skilled engineers with deep technical expertise in a given technology with proven Troubleshooting experience.Partnering Effective working relationships with Microsoft Product Groups, Microsoft Partners and Microsoft Sales. Show less

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  Onepoint

  Nov 2019 - Mar 2023

  Senior System Engineer
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  ITNOVA SA

  Apr 2023 - Jun 2024

  Senior System Engineer