Lee Baker

Experience

• 

  Millward Brown UK Limited

  Oct 1995 - Jul 2005

  Responsible for Business Objects infrastructure including software upgrades, universe creation & maintenance and working with end users to deliver suites of reports. Assisting client service department in creating end client presentations using Microsoft PowerPoint.

  • Business Objects Developer

    Apr 2002 - Jul 2005

  • IT Support Specialist

    Oct 1997 - Apr 2002

  • Client Services

    Oct 1995 - Oct 1997
• 

  Kantar Operations

  Jul 2005 - Nov 2014

  Business Objects Developer and DBA

  Continued Business Objects development and expanded into Database Analyst areas to utilise and support data marts used for reporting purposes.

• 

  Kantar

  Jan 2015 - Dec 2018

  Senior Implementation Analyst

  • Change enablement via mandatory process.• Release management using automated tooling.• Monitoring and alert management using various toolsets.• Senior escalation point for communicating interruptions in service to C-level executives and wider business.

• 

  Insights by Kantar

  Jan 2019 - now

  Senior Manager – Systems Analysis

  Managed global Windows 2008 Remediation Programme• 1200 application, database and web servers, both physical and virtual, remediated in 2 years.Global IT Service Management rollout• Configuration Manager for CMDB assets, tracking compliance.• Onboarding applications into ServiceNow, utilising Incident, Problem and Change Management best practise.• ITIL v4 Foundation qualified.Data Centre Strategy Programme.• Discovery effort to understand and document legacy server estate.• Work with teams to understand future disposition. Show less