Vanessa Mueller, CPHR

Experience

• 

  The North West Company

  Nov 2015 - now

  Learning Specialist, Instructional Design

  Key Accountabilities:• Analyze, design and develop in-house training and development programs.• Collaborate with subject matter experts and business partners to maintain program materials.• Develop organizational capabilities and implement programs that enable management and employees to reach their full performance potential and achieve business strategy.Key Accomplishments:• Created a Quality Assurance/Control process for the Instructional Design team to increase the consistency and accuracy of training materials.• Collaborated with the vendor and project team to set configurations for the Performance & Learning Management System (PLMS), maximizing stakeholder needs. • Designed and delivered hands-on training for the PLMS to orientate team members and align internal departments to the system.• Enhanced user experience through a User Acceptance Testing (UAT) process, Key Role Trainer and trainee feedback and store travels to Northern Canada.• Improved trainee performance and internal tracking of completion through the conversion of Knowledge & Skill Assessments.• Designed Certifications in the PLMS to enhance employee experience and better track training results.• Designed performance support tools such as employee user guides, job aids, facilitator plans and test scripts.• Developed L1 evaluations and delivered using Survey Monkey, Articulate - Storyline and the PLMS. Show less

• 

  Workers Compensation Board of Manitoba

  May 2017 - now

  Compensation Training & Quality Specialist

  • Assess current and future training needs to support departmental and organizational objectives. • Design, develop and maintain training materials, determine delivery methods, schedule and facilitate formal and informal training and evaluate training effectiveness.• Conduct quality assessments to ensure training is being applied in an accurate and consistent manner.• Analyze quality assessment results and make recommendations for continuous improvement. • Deliver role based training, focused developmental training, application training and training to support of service delivery improvements. • Address performance gaps and make recommendations for improvement on an individual and departmental level.• Collaborate with Performance, Training & Quality and other departments to develop and enhance the functions of training, development and quality assessments. Show less