Mark Richards

Experience

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  FirstPlus Financial

  Sept 1997 - Feb 2003

  Regional Sales Manager

  Managing broker relationships of the businesses top ten 3rd party introducers and also responsibility for all call centre operations within the secured lending business.Instrumental in the creation of a Home Improvement strategy and delivery of this to market and then management of the key relationships within the UK Home Improvement Finance market.

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  Picture Financial Group

  Mar 2003 - Jun 2008

  Associate Director

  Start up business operating in the secured loan market. Responsibility for the broker relationship and 3rd party stakeholders including external call centre operations and internal loan processing operations adherence to oversight within the business area. Management of the budget and P&L accountability within the business.

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  Principality Building Society

  Aug 2008 - Sept 2014

  Providing leadership and direction of the Branch Network of 53 branches within the UK’s 6th largest Building Society covering Wales and the borders. Direct responsibility for 5 regional reports and indirectly 320 colleagues. Managing the largest distribution channel and a balanced business scorecard including delivery of financial performance and contributing to a record H1 2014 pre-tax profit including 3rd party stakeholder management, highest levels of customer satisfaction and earning UK number 1 most recommended savings provider for past 12 months. Delivering £120m mortgage business in 2013 which represented a 50% increase on 2012. Managing a conduct and risk strategy within a changing regulatory environment and supported implementation of an effective 1st line of defence within the business. Above all engendering a positive evolution of culture and behaviours to support the people management and succession planning within the business. Show less Senior management role accountable for 11 branches within the largest region within Principality. Responsible for the operational leadership of the region and delivery of the Distribution strategy. Managing regional budget and 3rd party relationships. Delivery of record sales performance levels through delivering great service to our customers whilst maintaining a well controlled risk management framework including operational and conduct risk registers, T&C supervisory responsibilities and audit and banking code compliance. Show less

  • Head of Retail

    Mar 2013 - Sept 2014

  • Regional Manager

    Aug 2008 - Mar 2013
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  Target Group

  Oct 2014 - Jan 2015

  Client Development Manager

  Fixed Term Contract basis.Responsibility for managing relationships with a number of financial services clients for Target Group.Managing existing contractual obligations and also responsible to adding value for clients and target group by maximising new business opportunities with existing clients and also looking for new client opportunities with financial servicing / regulatory requirements.

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  HSBC

  Jan 2015 - May 2021

  Area Director

  Senior Leadership role within the Distribution channel in Retail Banking within HSBC UK.Responsible for the Leadership of the Gloucester Area and the provision of first class customer experience, developing our people in a changing Banking sector, managing risk and protecting our customers and delivering strong commercial results.In addition, maintaining healthy community links and supporting community including charitable work and also volunteering in the local community. Also strong MP / Assembly Member political engagement. Currently Chair the Regional Risk Forum. Show less

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  Regener8 Cymru

  Aug 2019 - now

  Board Trustee

  Community Interest Company specialising in Educating Young people healthy relationships

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  Conveyancing Alliance Limited

  May 2021 - now

  Area Director
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  Broker Conveyancing

  May 2021 - now

  Area Director

  Delighted to be joining the brilliant team at Broker Conveyancing / CAL. Looking after the Conveyancing needs of Mortgage brokers, Estate agents and mortgage specialists and providing great service.