Mallory Sweeney

Experience

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  Bath & Body Works

  May 2010 - Aug 2014

  Part-time Associate

  • Gained excellent interpersonal skills working on a team and dealing directly with the consumer providing customized solutions• Accurately assisted with inventory management by owning the responsibility for several thousand dollars worth of merchandise during overnight shifts• Recognized by management for outstanding leadership qualities and asked to step into temporary leadership positions during peak business periods

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  Family Violence Unit

  May 2012 - May 2012

  Intern

  • Showed compassion, empathy, and shared guidance for families and individuals, while working with people suffering from domestic violence who are attending court hearings

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  Commonwealth Center for Children and Adolescents

  Jun 2012 - Jul 2012

  Intern

  • Displayed strong resilience under duress and a teamwork mindset with goal-oriented abilities, which were used for creating various recreational activities including: art, cooking, games, and music to encourage the children’s development of appropriate social expression

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  James Madison University

  Aug 2012 - May 2013

  First Year Orientation guide (FrOG)

  • Guided 26 first years with a partner around campus to ensure their smooth transition into college• Supported and assisted first years with any problems during the year

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  Victim Witness Program

  Jan 2013 - May 2013

  Intern

  • Exhibited office professionalism and trustworthiness through task-oriented performance; attended confidential court hearings, searched court databases, created weekly dockets, used Microsoft Excel to enter lab reports and weapons applications, scheduled and attended client appointments, and completed paperwork for protective orders

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  DanAbi

  Jul 2013 - Jul 2013

  Intern

  • Performed data entry in the inventory database and identified networking equipment and manufactures like CISCO, 3com, and Nortel• Participated in establishing testing environments and basic repair processing using soldering and component recognition• Applied data security and privacy principles in data wiping to CESG Level 3, Category 5 standards which are similar to DOD & NSA standards used in the US

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  Robin Jenks Vanderlip

  Dec 2013 - Dec 2016

  Productivity Coordinator

  • Promptly and effectively creates and produces newsletters, mailers, flyers, and Microsoft PowerPoint presentations for the real estate business • Exhibits strong independent work ethic by managing several projects simultaneously; accurately completes ongoing expense reports using Microsoft Excel; manages the real estate contact databases and ensures contacts are updated in all devices• Pursues perfection in numerous editing and revising tasks such as the monthly real estate blog and educational materials; surpasses expectations in handling client relations using focused organizational skills and sharp attention to detail Show less

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  Apple

  Feb 2014 - Feb 2018

  Creative, Specialist

  • Analyzes various customer problems to effectively troubleshoot both software and hardware using extensive technical knowledge and cell phone expertise, which often requires a multitude of innovative solutions• Applies problem-solving skills to resolve SIM card issues • Utilizes the Cellebrite Touch to perform fundamental exploitation of cell phones to transfer customer account data between devices • Ambitiously seeks new technical training and dedicated to continuous learning to master ever evolving technology• Actively volunteers to take on additional responsibilities such as updating the store’s website as well as uses strong attention to detail when creating the workshop schedule• Employs advanced presentation and instructional skills through group workshops and one-to-one assistance which enables customers and peers to successfully apply new knowledge and skills effectively• Led Apple Camp for kids the past three years using iMovie, iBooks Author, and teaching basic coding skills using the apps Tynker and Sphero• Displays extreme versatility and desire to succeed, that creates opportunities to step into numerous roles; demonstrates high customer service performance and impact in Specialist role; excels with adaptive learning environments and strong ability to take direction which led to mentor team position; recognized for keen leadership abilities by acting as a resource for peers to encourage growth, development and training; all of this culminated in the rare “Exceeds Expectations” rating and an accelerated promotion to Creative Show less

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  Neovera

  Jun 2017 - Dec 2019

  Technology Operations Analyst, NOC Lead, PCI Compliance Officer

  • Gather, validate, and oversee the turnover of evidence by specific deadlines to ensure compliance with the Payment Card Industry Data Security Standard• Supervise a team of 3 to address customer and internal outages• Serve as point-of-contact for client IT services and escalate customer and internal tickets to the correct engineering teams using Jira• Monitor security alarms and investigate in AlienVault• Configure and monitor hosts and services in Nagios XI and Nagios Core• Track changes, investigate security incidents, and validate inventory in iTop • Access WatchGuard Dimension to monitor and modify firewalls• Create reports in response to customer requests, monitor cyber security inventory, and to track monthly changes• Manage virtual machines in vSphere• Add and eject tapes via NetBackup and the tape library• Routine status checks of hardware in the data center cages Show less

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  Amazon Web Services (AWS)

  Jan 2020 - now

  • Cloud Service Delivery Manager (CSDM)

    Jul 2023 - now

  • Cloud Service Delivery Associate

    Feb 2022 - Jul 2023

  • Operations Engineer I

    Sept 2021 - Feb 2022

  • Operations Associate

    Jan 2020 - Sept 2021