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Chad Welsh

Chad Welsh

Customer Service Representative

Followers of Chad Welsh81 followers
location of Chad WelshDeRuyter, New York, United States

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  • Timeline

  • About me

    Project Manager I @ Excellus BCBS | Health Information Management

  • Education

    • DeRuyter Central School

      1996 - 2000
      Highschool diploma HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES

    • Bryant & Stratton College - Syracuse North

      2016 - 2017
      CPC Certification Medical Insurance Coding Specialist/Coder

    • Purdue University Global

      2019 - 2021
      Bachelor of Science - BS Health Information Management 4.0

    • Bryant and Stratton College-Main Syracuse

      2012 - 2013
      AAS Business Business Administration and Management, General

      Activities and Societies: Business Professionals Club, Travel Club My first time there I acquired my AAS in BusinessMy second time there I received my certification for Medical Coding and Billing.

  • Experience

    • Big M Supermarkets Inc

      Jan 1997 - Jan 1998
      Customer Service Representative

      • Customer service skills• Money handling• Stocking and counting inventory

    • Iga Supermarkets

      Jan 1998 - Jan 1999
      Customer Service Representative

      • Customer service skills• Money handling• Stocking and counting inventory

    • Burger King Corporation

      Jan 1999 - Jan 2000
      Customer Service

    • United States Air Force

      Jul 2000 - Sept 2010
      Security Forces Team Leader

      Responsible for securing USAF top resources including personnel, aircraft and Protection Level 1 resources.

    • Securitas Security Services USA, Inc.

      May 2012 - Jul 2012
      Security Officer

      • Observed and reported activities and incidents• Ordered preservation• Accessed control• Protected evidence and incident scenes• Responsible for log and report preparation

    • BNY Mellon Wealth Management

      Jun 2015 - Oct 2015
      Senior security servicing processor

      • Resolving out of proof conditions• Recordkeeping• Check printing• Data entry• Wire processing• Investigation of customer accounts & trust accounts• Problem solved & answered internal/external inquiries received daily by various means of communication and led time sensitive files and transactions of high dollar liability accounts

    • Big M Supermarkets Inc

      May 2016 - Aug 2016
      Customer Service Representative

      • Customer service skills• Money handling• Stocking and counting inventory

    • FedEx

      Sept 2016 - Apr 2017
      Courier

      Customer service Track and deliver packages

    • Excellus BCBS

      Apr 2017 - now

      In this role, I achieved superior risk adjustment program results by effectively orchestrating the work of cross functional team members and facilitating project execution. As a Project Manager, one key responsibility I was accounted for was to hold vendor and providers to contracted services level standards, which was accomplished utilizing exceptional relationship management skills. Capitalizing on my strong collaboration and negotiation skills, I was able to successfully influence health plan network providers to comply with requests for patient medical records and hospital coding sheets. The measurable outcome of my work in this individual contributor role was I project managed and provided vendor oversight to three different risk adjustment campaigns, conducted in a 10–12-month period, successfully meeting and exceeding expectations.Skills: Business Relationship Management · Emotional Intelligence · Supplier Relationship Management · Cross-functional Team Leadership Show less

      • Project Manager I

        Nov 2021 - now

      • Risk Adjustment Coding and Retrieval Coordinator II

        Jul 2021 - Nov 2021

      • Risk Adjustment Coding and Retrieval Coordinator I

        Jan 2019 - Jul 2021

      • Risk Adjustment Coding Coordinator I

        Apr 2017 - Jan 2019

  • Licenses & Certifications