Steven O.

Experience

• 

  Kaspersky Lab

  May 2010 - Aug 2010

  Corporate Technical Support Engineer

  • Provided live product support for the installation and maintenance of Kaspersky Lab enterprise solutions.• Maintained relationships between customers and Kaspersky Lab during times of technical assistance and support.• Performed remote troubleshooting for Kaspersky Lab solutions in both physical and virtual infrastructures.• Instructed customers on how to protect systems and re-mediate issues related to malicious software and other security related events.

• 

  Kaspersky Lab

  Dec 2010 - Mar 2018

  • Focused on both renewal and new business accounts with 1000+ users in the North East and Great Lakes regions.• Partner closely with Executive Account Managers to identify and work with key accounts.• Manage the qualification, demonstration, and proof of concept stages with customers.• Keep up relations with current customers and continue to be their primary technical point of contact.• Continue to support field marketing and lead-generation efforts by speaking at industry events.• Assist the Market Intelligence team in working with Gartner and other industry analysts.• Work jointly with Headquarters to setup and configure Kaspersky Lab solutions with independent testers. Show less • Worked with the VAR Account Managers to support and enable VAR and Distribution partners.• Kept a constant presence at partners to maintain a positive and productive partnership.• Spoke and demonstrated at partner led trade shows, conferences, as well as industry events.• Trained and certified partner engineers to both sell and support Kaspersky Lab solutions.• Went onsite to customer locations with the partner to assist in demonstrations, proof of concepts, and additional support when needed.• Maintained certified trainer status and Kaspersky Lab internal certifications.• Developed documentation to better enable partners and customers.• Collaborated with the marketing teams to assist in the creation of marketing materials. Show less • Primary technical resource for the Inside Sales teams, LAR Channel team, and Distribution team.• Guided new and renewal customers through the pre-sales phases by qualifying their needs, completing RFI’s/ RFP’s, demonstrating solutions, and providing technical expertise during proof of concepts.• Supported LAR and Distribution Partners from both inside and out in the field.• Presented at industry trade show and partner events.• Conveyed Kaspersky Lab technologies and solution positioning to Sales, Marketing, and Technical audiences.• Trained Partner Engineering and Security Architecture teams on Kaspersky Lab offerings.• Gained invaluable sales, marketing, and technical skills from thousands of remote and onsite interactions with customers and partners.• Generated technical and non-technical documentation and presentations.• Built and maintained the engineering environment for the North American Presales Engineering team. Show less

  • Enterprise Pre-Sales Engineer

    Jan 2017 - Mar 2018

  • Channel Field Sales Engineer

    Jan 2016 - Jan 2017

  • Inside Sales Engineer

    Dec 2010 - Jan 2016
• 

  SentinelOne

  Mar 2018 - now

  • Director, MSSP Sales Engineering

    Feb 2023 - now

  • Manager of MSSP Solutions Engineering

    Feb 2022 - Feb 2023

  • MSSP Solutions Engineering Team Lead

    Feb 2021 - Feb 2022

  • Senior Solutions Engineer

    Mar 2018 - Feb 2021