Pablo Yuvone

Experience

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  IFX Networks

  Jan 2002 - Nov 2005

  NOC Analyst

  • Field calls from external customers or technicians in the field regarding services;• Sit at a desk and use a pc to remotely test circuits;• Perform test procedures and analyze results to isolate and determine type of service problem;• Assist clients and technicians with restoration of service;• Manage and coordinate work efforts by interfacing with several work groups;• Escalate service issues when necessary;• Interface with customers to keep them informed of status of service;• Assign orders and verify that designs are technically correct;• Perform remote software cross-connects to establish service;• Connect customer lines with central office equipment;• Train less experienced technicians;• Maintain records on routing, screening, billing and trunking information;• Interpret technical documents, manuals, circuit descriptions and schematic drawings;• Schedule/perform software back-up and update procedures;• Work with other groups to secure network inventory and make; assignments when necessary Show less

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  Telecentro

  Apr 2006 - Sept 2007

  Network Operator

  • Monitor network components and applications to ensure uninterrupted service;• Generate incident reports and track their resolution untill the closure the ticket;• Provide support services for Engineering and other technical teams;

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  Telefónica Argentina

  Oct 2007 - Nov 2008

  NOC Engineer

  • Management IP/NORTEL Telefonica Backbone Enterprises;• Customer Project Management (ABM, troubleshooting, development and documentation) on corporate networks Multiservice Transport (MPLS, FR, ATM, SDH, PDH, HDLC, xDSL);• Dynamic routing protocols (OSPF / BGP, EIGRP, etc.);• Administration and Maintenance of Nortel Networks (Passports 7000). Configuration of Routers, Switches, Firewalls (Cisco 18xx, 28xx, 72xx, 73xx, 75xx, 76xx, 10xxx, 12XXX, PIX / ASA (L2/L3 VPN), BPX - Equipment Huawei and Juniper);• Reengineering data networking and VoIP, either at the pre-sale and post-sale. (Establish customer needs, optimizing projects already implemented, project tracking); Show less

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  Telefónica VIVO

  Jan 2009 - Aug 2016

  Customer Service & Operational Manager

  Responsibilities:• Contacting all the multinational customers and making appointments/meeting/callbridge to understand the RFP (Request for Proposal) and lead out all the requirements in order to offer the best practices and solutions;• Gathering and analyzing process requirements of other Telefónica teams;• Troubleshooting and improving processes generally with a distort concept or helping to meet the accuracy demands;• Using automation within processes where always is necessary to avoid unnecessary efforts;• In charge and entire responsability for the recertification of the Cisco MSCP Gold as a Project Manager;• Contract Management experiences;• SIX SIGMA - Yellow Belt. Two projects were developed with financial gain for the company. Show less

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  SAFEWAY

  Dec 2016 - Dec 2017

  Senior Consultant

  Responsible for monitoring and certification of service management system (SMS) of clients for medium and large multinational companies. Continuous Improvement Manager. • Internal audits of the ISO 20000 standard on clients with adherence to the SMS (Information Technology Services Management Systems) and implementation of the GICS methodology;• Planning of the SMS within the organization following the standards and norms established by ISO / IEC;• Mentor designated to carry out the transfer of knowledge of ITIL, COBIT and ISO 20000 methodologies;• Design and transition of new or changed services in ISO/IEC 20000;• Plan all service management processes;• Determine roles and responsibilities within the SMS;• Definition of policies, objectives and preparation of registers for each process of the Service Management System;• Measure, control and follow up the entire performance of SMS (Service Management Systems);• Improve the provision of services by defining guidelines and designing action plans where those responsible are designated and the deadlines are determined;• Elaboration and monitoring of budgets for accounting of IT services;• Creation of capacity plan, incident, problems and changes managements into the SMS;• Establishment of SLAs, KPI's routines, tools and dashboards;• External audits accompanied by critical and trend analysis;• Delivery of successful audit certificates to the top management or CEO.Main Results:• Performing an ISO 20000 audit at Telefonica Peru's facilities and obtaining international certification. Activity performed as lead auditor;• Maintenance of ISO 20000 in the premises of Telefonica Brazil and its operations. Show less

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  Farmacia Yuvone

  Mar 2019 - now

  Principal CEO
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  Farmacia La Cantábrica

  Mar 2023 - Sept 2024

  Partner, Technology and Innovation Manager

  Small business, in whichit holds a 49.5% stake.It is currently staffed by 3employees plus the pharmacist. It serves the publicof individuals and companies with and average flow of 200 people a day. It has a service via APP, Marketplace, Mercado Libre and itswebsite. c