Edrak Almohanna

Experience

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  Riyadh schools

  May 2014 - May 2015

  Psychologist
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  SAB

  Aug 2015 - Jul 2023

  • BusinessOwnerofCRMMicrosoftDynamics365- Devised long-term strategy for CRM service provision.- leading the team for the related activities in configuration and integration.- Established clear sales processes to improve team productivity.- Enhanced user interface by introducing customised dashboards in the CRM system.• BusinessOwnerofdigitaljourneysonRBWMforCreditCards, Mortgages and Personal Finance.- Identified service gaps, developing plans to strengthen or expand offerings.- Organised regular meetings with stakeholders to discuss progress and challenges faced in production stages. Show less Working as a project manger on 23 projects under different programs and portfolios.• SAMA Hold• E-Loans• E-StatementResponsible for Project Manager in CRM projects by coordinating the activities of a project to ensure cost, schedule, document control and quality standards are met.• Managing23projectsunderdifferentportfolios.• Mentoredandguidedthestakeholderstoenhanceperformanceandexceed customer expectations.• Reportedonstatusforeachprojecttoappropriatestakeholders.• Handledchangerequestseffectively,minimizingdisruptiontoplannedschedules. Show less Roles and Responsibilities :• Project management under digital RBWM group• Testing business projects such as CRM/ Eform, for account opening and KYC and payments • Analyzing business issues related to branches. • Documentation and writing requirements Specifications that successfully delivered necessary change in a manageable and simple way to be understood from IT.• Provide input into developing and modifying systems to meet customers needs and develop business.• Implementation of new digital branches and follow-up with the stakeholders. Show less 1- Customer services (Opening and information update AC's, re-activate frozen AC's, printing ATM debit cards. Submitting loans, credit cards and clearance requests. Providing AC statements and any information needed. Helping the customer using the e-channels for self-service via phone-banking, internet banking and mobile banking. Marketing the products of the bank such as credit cards, loans, insurance policies and mutual funds. 2- Other duties (Call activity for products marketing, handling incoming leads (sales opportunities) to get the product sold. Scanning most of paperwork to the right department, other are emailed such as daily performance. Show less

  • Digital Customer Journey Manager

    Jul 2021 - Jul 2023

  • Project Portfolio Manager

    Aug 2019 - Jul 2021

  • Project Manager

    Jan 2019 - Aug 2019

  • Business Analyst

    Jul 2017 - Jan 2019

  • Senior Customer Service Representative

    Feb 2016 - Jul 2017

  • Customer Service Representative trainee(CLT)

    Aug 2015 - Feb 2016
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  Mastercard

  Jul 2023 - Jul 2024

  Product Delivery Manager

  • Managed complex implementation projects for TRM MPGS projects in EMEA region.• Oversaw first-time project implementations, ensuring successful delivery.• Collaborated with cross-functional teams to drive project success and meet client expectations.

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  Neoleap

  Aug 2024 - now

  Project Manager

  In my role as an IT Project Manager at neoleap, I spearheaded the successful delivery of CRM B2B/B2C projects for CC/CX, Sales, UMP, and F&O. By streamlining teams and processes, I am enhancing productivity through intuitive, automated, and scalable solutions. My efforts are resulting in improving project execution, efficiency, and client satisfaction.