Hemant Maheshwari

Experience

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  Arvato

  Apr 2014 - Apr 2015

  Customer Relationship Analyst

  Analyze customer satisfaction and dissatisfaction data in order torecommend solutions to the root cause. Reduce the dissatisfaction level by45% using the inferential statistics.Improve the service level by researching data such as call time, waitingtime for customers and review company targets to seek measures toimprove service level and customer satisfaction.Compose work-related reports that support effective relationshipManagement and a high standard of documentation and record-keeping.Collect data and statistics to test and evaluate in order to generateassertions and pattern predictions with the aim of discovering usefulinformation in a decision-making process. Show less

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  Vaco Binary Semantics LLP

  Aug 2015 - Mar 2017

  Data Reporting Analyst

  Perform data analysis of key metrics such as ROAS (Return on Ads Spend),Cost per Conversion (CPC), Conversion rate to identify, recommend andimplement changes for increasing the performance of the client’s campaign.Configuring custom reports to answer the questions that are not answeredby analytics tools reporting features.Worked with online travel agencies (booking.com, expedia.com etc.),Hotel Chains and Central reservation systems from around the world andhelped them to integrate with Google Ads and perform account analysis. Show less

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  MVP Studio

  Dec 2019 - now

  Data Analyst

  Provide the full stack of data solutions from building backend datawarehouses to analytics and visualization through dashboards.Creating packages for extracting, transforming and loading data into thedata warehouse with different data flow techniques and slowly changingdimensions.Create dashboards and reports to deliver actionable insights using DAX,time-series analysis, segmentation and cohort analysis, KPI analysis etc.Working closely for data related implementation tasks that includeprovisioning data storage services and transforming data. Show less