Henry Garcia Valderrama

Experience

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  Foregin Service Institute

  Jul 2008 - Dec 2008

  Western Hemisphere Area Studies Intern

  Researching and selecting articles on economic, political, social and foreign policy issues relevant to current realities in Canada, Mexico, Central America, the Caribbean, and South America for inclusion in the curriculum of the Intensive Regional Seminar on the Western Hemisphere, a two-week course for Foreign Affairs personnel from the State Department, Defense Department, and other U.S. government agencies.

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  Apple

  Jan 2010 - Aug 2015

  •Achieved a yearly total of over one million dollars in product sold, for the 2013 & 2014 fiscal year•A leader in sales, product knowledge and solutions. First to learn, share and inspire team members as new initiatives and products emerged. •Utilized as a guide for my peers on handling customer concerns along with improving loyalty. Managed customers expectations while meeting and surpassing their needs. To succeed: constant awareness and presence, business acumen and a great memory are required. •Excelled at staying self motivated, striving for results and being a mentor/leader for my team, being approachable, empathetic and engaging. Show less

  • Expert

    Jan 2010 - Aug 2015

  • Service Specialist

    Jan 2010 - Aug 2011
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  Council on Hemispheric Affairs

  Jun 2010 - Sept 2010

  Research Associate

  Writing and researching articles on issues revolving around current and past foreign relations with Latin America. Peer edited articles to be published on organization’s website. Involved in reporting on recent speaking events/forums held by other local political non-profit organizations.

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  Petnet

  Aug 2015 - Aug 2016

  Customer Service Team

  •Rigorously worked at hitting an under 24hr response rate for customer emails via Zendesk.•Created guidelines for all support agents as well as providing the copy and structure for the FAQ online.•Collaborated with engineering team on emerging defects and opportunities for product improvement•Oversaw logistics for returned merchandise and outgoing replacements to customers.

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  Petnet(io)

  Jul 2016 - Jan 2020

  ° Expanded vendor relations to international markets, successfully coordinated and executed fulfillment to UK and Australia, familiar with customs documentation.° Ran our multi-channel distribution network (covering direct sales, drop-shipments, retail p.o.’s) focusing heavily on efficiently allocating inventory to meet demands.° Managed small teams improving database integrity and increased our catalog of products by 35% across a 2 year span, greatly improving the accuracy and relevancy of our recommendation engine.° Attended weekly meetings reporting & strategizing retention, database growth to VP’s & CEO. Show less ° Forecasted fulfillment of food delivery and partnered with our software team in designing a framework for scaling. Lowered backorder instances to 3.5% by leveraging stock-to-ship locations..°Headed E-com subscriptions fulfillment, and collaborated with our customer support team on improving the customer journey.°Maintained database integrity of over 8,000 products.°Oversaw smooth product distribution via vendor portals (Amazon, Target, Walmart, Chewy). Strictly adhering to each vendors requirements, facilitating both collect /pre-paid transportation.°Successfully coordinated our EDI connections setting up and managing drop-shipment relationships, that brought in over 150 orders this year.° Coordinated with manufacturers & 3PL on transportation via ocean/air/trucking. Ensured warehouse pick-ups were handled properly and delivery schedules met customer expectations. Show less

  • Operations Manager/Lead

    Sept 2018 - Jan 2020

  • Logistics/Operations Manager

    Jul 2016 - Jan 2020
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  Masienda

  Aug 2020 - now

  Operations Manager

  Optimized e-commerce and fulfillment by utilizing lean logistics, partnering with a 3PL and negotiating competitive shipping rates reducing our spend by 10% annually. Gave weekly and monthly KPI reporting and analysis. Lead hour long zoom “classes” for restaurants/wholesale partners. Helped spearhead other projects including upgraded packaging, CRM integration, OMS improvements and fulfillment inventory. Became in-house “IT-Support” and helped coordinate website improvements, email marketing integration and flow, CRM platform integration, social media and ecommerce integration.Key Contributions:-Lead and coordinated the search and integration of our first 3PL partnership-Became expert in both sales and technical support for highest ticketed item. Helped coordinate supply chain, inventory and fulfillment.-Oversee all ecommerce fulfillment. Manage a team of up to 5 during Q4 and ensuring inventory level, supplies and vendors are stocked and running smoothly.-Set standards and improved shipping costs but leveraging regional rates and 3rd part rates services Show less