Ron Radut, MBA

Experience

• 

  CSUSB

  Apr 2013 - Dec 2013

  Graduate Research Assistant

  • Performed research in the following areas: Information Security and Data Governance• Studied US laws and regulations pertaining to the use of information and technology in private and public organizations• Researched legal cases dealing with corporate espionage and data breaches• Developed a timeline of information-related laws and provided a history of events influencing the legislation of each law• ISO/IEC 270001, SOX, ITIL

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  Sony Pictures Entertainment

  Jun 2014 - Dec 2016

  Sr. Business Analyst

  2-Factor Authentication (2FA) – Project Manager • Responsible for managing the global 2FA token-readiness project in an extremely tight timeline• Gathered requirements and helped document Information Security policies• Worked with the infrastructure team to develop the RSA system to meet the business needs and Information Security requirements• Created a user-migration plan to convert users to a new PIN policy• Developed a campaign encouraging end users to register for tokens before applications went live with 2FA• Worked closely with various groups in IT to ensure go-live readiness• Documented training materials for both end users and the helpdesk team• Was the overall escalation point for this initiative reporting directly to the VP of Corporate IT BRMBusiness Continuity Restoration Team – Sr. Business Analyst • Responsible for documenting and prioritizing requirements and issues for post cyber-attack activities• Created status reports on infrastructure restore requests that were shared with senior management on a daily basis• Acted as the subject matter expert on post-hack restoration activities and processes• Coordinated a defined delivery process of over 10TB of cleansed desktop and file share data to end users• Reported directly to the Executive Director of IT Risk and ComplianceServiceNow, HP PPM – Sr. Business Analyst • Managed project plans for small to complex enhancements which included UAT, stakeholder and sponsor sign-off, end-user and helpdesk training, quick reference guides, and company-wide go-live communications• Accountable for an onsite business analyst and an offshore developer working on enhancements to PPM • Coordinated a migration from Lotus Notes to a custom-built module in ServiceNow for the Sourcing Management Office to onboard and off-board IT resources across all SPE’s regions. Show less

• 

  Airbnb

  Jan 2017 - Dec 2018

  Airbnb Superhost

  -Managed guest check-ins and check-outs, cleaning services before and after a guest’s stay, and customer requests across 10+ Airbnb listings-Maintained Airbnb Superhost status by responding to 100% of potential guest requests, receiving 5-star reviews on over 85% of reservations, and honoring every reservation made (0 cancellations)

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  Sony Pictures Entertainment

  Dec 2018 - now

  Solutions Architect

  -Lead the ServiceNow functional and technical teams (including developers and automation engineers) on their Agile journey and grew our maturity through the creation of a Team Working Agreement, Vison Statement, and Roadmap, and establishing a Sprint Board-Instrumental in the .5 points increase (on a scale of 1 - 3) for our Agile maturity rating -Provide on-hands coaching in all aspects of Agile (facilitating daily stand-up meetings, backlog refinement, retrospective meetings and demos, removing impediments, limiting work in progress, etc.)-Coordinate weekly releases of net-new functionality and break-fixes to the Production environment while ensuring no conflicts with other ServiceNow project teams-Manage pre-upgrade activities including manual and automated regression testing in non-Prod environments, communications, and training campaigns for Madrid and Orlando upgrades Show less