Irene Odeny

Experience

• 

  Women Enterprise Fund

  May 2016 - Aug 2016

  Intern

  Dealing with loan application forms, verifying and maintaining them in the system.

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  KRA(KENYA REVENUE AUTHORITY)

  Jul 2018 - Dec 2018

  Intern

  Tax Compliance and Risk Management.

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  Project Afya

  Aug 2020 - Dec 2020

  Instrumental in conducting a community needs assessment for a pilot project aimed at supportingmalnourished pregnant women and children in Githurai, Kenya. Assisted in the planning and implementation of the nutrition program in Githurai.Key Roles Included:1. Create a plan for the program activities towards the advancement of the program.2. Assist in conducting Community needs assessment.3. Write monthly reports based on the program activities.4. Assist in the implementation of the program activities. Show less

  • Volunteer Staff

    Nov 2020 - Dec 2020

  • Project Management Intern

    Aug 2020 - Nov 2020
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  Progressive Credit Kenya

  Aug 2020 - Nov 2020

  Executive Marketer

  Actively market various loan products.● I assisted in preparing sales proposals for customers using a high degree of ethics, integrity and effectively demonstrating expertise. ● I would also respond to customer inquiries on various loan products.I proactively took part in marketing and selling various loan products surpassing my sales targets

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  ABC Bank Group

  Dec 2020 - now

  I have significantly contributed to the revenue generated through Diaspora Banking by cross-selling fixed deposit accounts, and other high income generating accounts to diaspora customers. Surpassed sales targets for CASA and Fixed deposits combined by 167% in 2022, and 213% in H1 2023.I actively cross-sell and up-sell to Diaspora customers contributing to revenue growth and achievement of set targets in the department.I have taken part in various bank events aimed at generating new leads and developing new partnerships.I have assisted in rolling out various campaigns in diaspora banking which have led to acquisition of new customers and growth of the diaspora portfolio. I offer a high level of customer service, by timely resolving customer’s complaints and working closely with other departments in the bank. This has led to 90% customer retention in the department.Preparation of departmental reports on Daily inflows, Forex, Pipelines and account status which help to track customer accounts and Revenue growth.I Perform verification for various Diaspora customer requests and transactions, to ensure compliance to bank procedures and prevent fraud.Facilitation of learning and uptake of ABC Bank digital solutions through customer engagement which has enhanced business development as customers enjoy self-service, saving them time and increasing their productivity and engagement with the Bank.I have been a trusted customer advisor, providing the best financial and business solutions based on each customer need. Consequently, I have enhanced customer trust in Diaspora Banking paving way for loyalty which translated to repeat business and referral to new customersI assist in on-boarding of new interns in the department and walk with them to help them achieve their internship objectives.I have continuously met the set targets, contributed to revenue growth and improved customer retention in Diaspora banking. Show less

  • Customer Service Officer- Diaspora Banking

    Dec 2021 - now

  • Officer Trainee (Customer Service), Product development & Marketing.

    Dec 2020 - Dec 2021