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Danielle Xu

Danielle Xu

Customer Service Representative, Team Leader

Followers of Danielle Xu368 followers
location of Danielle XuMelbourne, Victoria, Avustralya

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  • Timeline

  • About me

    Service Delivery Specialist at NEC Australia

  • Education

    • RMIT University

      2016 - 2019
      Bachelor's degree Information Technology

      Activities and Societies: RMIT University Student Union (RUSU) | The RMIT CSIT Society | Society for Women in Technology (SWITCH) | The Programming Club | Science Fiction & Gaming Association (SFGA) | Games, Manga and Anime Society (GMAS) Units Completed:Introduction to Information Technology | User-Centred Design | Introduction to Programming | Introduction to Computer Systems & Platform Technology | Data Communication & Net-Centric Computing | Web Programming | Building IT Systems | Programming 1 | Security in Computing & Information Technology | Database Concepts | Professional Computing Practice | Software Engineering Fundamentals | Software Testing | Software Engineering Project Management | Rapid Application… Show more Units Completed:Introduction to Information Technology | User-Centred Design | Introduction to Programming | Introduction to Computer Systems & Platform Technology | Data Communication & Net-Centric Computing | Web Programming | Building IT Systems | Programming 1 | Security in Computing & Information Technology | Database Concepts | Professional Computing Practice | Software Engineering Fundamentals | Software Testing | Software Engineering Project Management | Rapid Application Development | Usability Engineering | Designing the User System's Experience | Secure Electronic Commerce | Programming Project 1Business IT Minor:Digital Business: Design & Innovation | e-Business Systems 1 | Information Systems: Strategy & Governance | Information Systems: Solutions & Design Show less

    • Victoria University

      2010 - 2012
      Bachelor's degree PSYCHOLOGY

      Units Completed: Psychology 1A | Psychology 1B | Foundations of Psychological Research | Psychology 2A | Intercultural & Developmental Issues in Psychology | Psychology 2B | Psychology of Adjustment | Research Methods in Psychology | History & Theories of Psychology | Group Behaviour | Clinical Aspects of Psychology | Graduating Project 1Life Drawing | Animation | Drawing and Painting | Introduction to Digital Art | Visual Design For Digital Multimedia | Experimental Art | Still… Show more Units Completed: Psychology 1A | Psychology 1B | Foundations of Psychological Research | Psychology 2A | Intercultural & Developmental Issues in Psychology | Psychology 2B | Psychology of Adjustment | Research Methods in Psychology | History & Theories of Psychology | Group Behaviour | Clinical Aspects of Psychology | Graduating Project 1Life Drawing | Animation | Drawing and Painting | Introduction to Digital Art | Visual Design For Digital Multimedia | Experimental Art | Still Life Projects | Knowing and Knowledge A | Technology of Sound & Music | Music and the Mind | Special Effects & Motion Graphics | Digital Fine Art Photography Show less

  • Experience

    • OracleCMS

      May 2013 - Jan 2015
      Customer Service Representative, Team Leader

      Responsibilities & Skills: - Training Team Members in Protocols and Software- Team Motivation & Supervision- Inbound/Outbound Calls - Market Research- Sales & Technical Troubleshooting - Emergency Service Support - Local & State Government - Conflict Resolution

    • RMIT SWITCH

      Oct 2017 - Nov 2019

      RMIT SWITCH provides an accessible, welcoming space for women to grow both professionally and personally. We welcome anyone who is passionate about supporting diversity in the STEM industry. Membership is not only open to those enrolled in CSIT and Software Engineering degrees but also to any female, female-identifying or supportive males from other academic disciplines who have a passion for technology.We hold a variety of events which focus on social, career and technical development opportunities for our members.Our executive team consists of four strong women. I am the Vice President this year but we all share roles and make decisions equally.Responsibilities include:- Volunteering at RMIT Open Days and Clubs Days to promote the club to potential members- Planning, organising and hosting social and academic events- Liaising with industry partners and correspondents- Creating promotional content such as banners and posters for upcoming eventsIf you'd like to get in touch with SWITCH, please contact us on our email at rmitswitch@gmail.com Show less

      • Vice President

        Oct 2018 - Nov 2019

      • Secretary

        Oct 2017 - Oct 2018

    • NEC Australia

      Aug 2021 - now

      Customer Success Team - VIC/TAS Region (Formerly Services Governance & Request Management Team/Work Take On Team)- Governance- Work Order Management Assurance- Request Fulfilment Quality Assurance - Inventory Management for Service Requests - Requests for Quotation - Chargeable Work Validation - Issues and Escalation Management- Reporting- Simple Proposal Development- Implementation- Continuous Service Improvement Rotated within the following teams: - Application Services- Work Take On, Services Governance and Assurance- Infrastructure Services- BRITE Advisory and Professional Services

      • Service Delivery Specialist

        Feb 2023 - now

      • IT Graduate

        Aug 2021 - Feb 2023

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Danielle Xu
      3rd Place in Capture the Flag Hackathon Cyber Talent Camp Eyl 2017 Placed 3rd out of 16 teams in a Capture the Flag (CTF) Hackathon held during a two-day Cyber Security Camp.
    • Awarded to Danielle Xu
      Invitation to Golden Key International Honour Society Golden Key International Honour Society Ağu 2017 "Golden Key recognizes high-achieving students for their commitment to academics. Membership into the Society is by invitation only and applies to the top 15% of their class."
    • Awarded to Danielle Xu
      Highly Commended Award Contemporary Art Society of Victoria Eki 2012 Photography piece received a highly commended award issued by the Contemporary Art Society of Victoria.

  • Volunteer Experience

    • Melbourne Computing Summer Camp Student Mentor

      Issued by RMIT University on Jan 2019
      RMIT UniversityAssociated with Danielle Xu

    • iBelong Student Mentor

      Issued by RMIT University on Jan 2018
      RMIT UniversityAssociated with Danielle Xu

    • CSIT Mentor

      Issued by RMIT University on Jan 2017
      RMIT UniversityAssociated with Danielle Xu