Priyadharshan J

Experience

• 

  Sutherland

  Sept 2009 - Oct 2017

  • Managed 40 associates and 4 SMEs towards attainment of the Service Level Agreement of Program.• Ensure Service Level is met for the required intervals and for the day• Implement and ensures policy and process adherence• Efficiently identifies and solves operational issues• Efficiently manages and addresses employee’s issues and concerns.• Preparing reports with a view to monitor the performance & efficiency of team members, ensuring compliance with pre-set quality parameters.• Scheduling, maintaining daily reports, thoroughly conversant with all the service level deliverables involved in an email process.• Help solve problems that affect the service, efficiency, and productivity of the team.• Deliver continuous improvement of existing/new processes within the organization unit Show less Have begun my career with Sutherland Global Service (Amazon Process), in the customer service vector of Logistics Venture, right after my degree completion. Over there from the scratch, showing keen interest on my designated position, I performed, • E-mail Monitoring• Solving customer escalation and queries• Excellence in client relationship management.• Coordinating with client and senior consultant to implement recommended solutions.• Sharing suggesting ideas to improvement on process. Show less

  • Team Manager

    Nov 2013 - Oct 2017

  • Team Leader

    May 2011 - Oct 2013

  • Senior Customer Service Executive

    Sept 2009 - Apr 2011
• 

  GATI-KWE

  Oct 2017 - Jul 2021

  • Supervise and co-ordinate with the Delivery & operation Team to achieve the requiredgoals.• Responsible for B2B and B2C operations which includes 19 branches in Chennai and parts of TamilNadu.• Monitor performances including delivery efficiency, on-time pick up and connectivity, DIFOT, inventorymanagement and cost per package in a daily basis.• Address customer concerns and respond to queries.• Building capacity to improve the performance through addition of Business Partners.• New process identification and implementation wherever possible for the improvement in compliance.• Analyze data to identify the areas of improvement in every branch and provide solution to problems.• Resolve conflicts and ensure smooth operation in all manner.• Perform cost negotiation with business partners.• Create and present reports for daily, monthly and quarterly performances on delivery, pick up, cost andother associated metrics.• Working as one of seven members team, to identify problems and present suggestions for all the B2Coperations across India Show less • Responsible for full-fledged complete working of warehouse.• Worked with and gained experience in SAP including GR, Outward and Inventory.• Handled customer satisfaction well and always delivered a step ahead than the customer expectation.• Shared daily reports, monthly reports without any data conflict between Gati and Wipro.• Provided on-time delivery of materials with good quality.• Ensured that the process is implemented without any deviations and violations.• Managed inventory with high importance to accuracy without variance.• Ensured that SLA is adhered as per contract Show less

  • Senior Executive - EDC operation Analyst & Quality Lead

    Nov 2018 - Jul 2021

  • Senior Executive Logistics - SCM Wipro Project

    Oct 2017 - Nov 2018
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  Reliance Retail

  Aug 2021 - now

  Service Performance Manager - TN location