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Hope Kedenge

Hope Kedenge

Customer Service Staff

Followers of Hope Kedenge150 followers
location of Hope KedengeToronto, Ontario, Canada

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  • Timeline

  • About me

    Junior IT Support Specialist |Counseling Psychologist | Mental Health Advocate | HTS Provider | Specializing in Trauma Recovery, Youth Counseling, and Client Relations

  • Education

    • NPower Canada

      2024 - 2024
      Certificate Junior IT Analyst Program

      Configure device operating systems including Windows and Linux, while configuring disk partitions and filesystemsTroubleshoot and problem-solve core service and support challenges while applying best practices for documentation, change management, and scripting Support basic IT infrastructure and networking, including DNS and DHCP, applying standard protocols with TCP/IP communications Configure and support PC and IoT device hardware Manage an organization’s computers and users… Show more Configure device operating systems including Windows and Linux, while configuring disk partitions and filesystemsTroubleshoot and problem-solve core service and support challenges while applying best practices for documentation, change management, and scripting Support basic IT infrastructure and networking, including DNS and DHCP, applying standard protocols with TCP/IP communications Configure and support PC and IoT device hardware Manage an organization’s computers and users using Directory Services, Active Directory, and OpenLDAP Develop a complete understanding of the Agile project management lifecycle, key techniques and deliverables Show less

    • Daystar University

      2016 - 2020
      Bachelor of Arts - BA Counseling Psychology

  • Experience

    • Hamoo Laundry Services

      Sept 2018 - Sept 2021
      Customer Service Staff

      Managed customer inquiries and complaints, delivering exceptional service and maintaining a 95% customer satisfaction rate. Trained new staff in customer relations and streamlined service operations, resulting in a 15% increase in service efficiency. Handled payment processing and inventory management, contributing to overall business success.

    • Kenyatta National Hospital.

      Jan 2021 - Apr 2021
      Psychologist

      Conducted psychological assessments and provided trauma-informed counseling to over 20 patients per week, focusing on mental health recovery and emotional resilience. Collaborated with medical professionals to develop patient-centered treatment plans. Played a key role in mental health awareness campaigns, enhancing outreach to underserved communities.

    • Caring Faith Childrens’ Centre

      May 2022 - Jun 2023
      Organizing secretary and consultant

      Spearheaded organizational planning and consultation for community-based programs, improving operational efficiency by 20%. Coordinated schedules, supervised event logistics, and facilitated communication between stakeholders to ensure smooth program execution. Actively contributed to policy development for children’s welfare and educational support.

    • Meals on wheels

      Feb 2024 - Sept 2024
      Volunteer Runner

      Delivered meals to over 10 clients weekly, ensuring prompt and compassionate service to elderly and vulnerable individuals. Engaged with clients to assess their emotional well-being and provided a friendly presence, improving client satisfaction by fostering personal connections.

  • Licenses & Certifications