Ramesh K

Experience

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  BPL Telecom

  Dec 2003 - Oct 2011

  Customer Support Engineer

  Ø Installation and maintenance of different types of BPL make Digital and Analog telephone systems (EPABXs)Ø Giving 24X7 Technical Support to Branches all over IndiaØ Remote log in to check the status of running systems and to solve issues reported by field engineers / BranchesØ Coordinating with R&D to get solutions for major technical issues.Ø Customer complaints handling – interaction with customers directly for resolving their complaints and clarifying their doubtsØ Failure analysis Customer complaints handling. Monitoring Customer Satisfaction Index Show less

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  Intellicon

  Oct 2011 - Apr 2012

  Customer Support Engineer

  Ø Planning and Installation of Digital EPABX Key Telephone Systems like TRANSTEL,NEC and KARELØ Field level maintenance of Digital EPABX and key Telephone Systems and associated equipment like ISDN line configurationsØ Customer complaints handling – interaction with customers directly for resolving their complaints and clarifying their doubtsØ Attend user calls depending upon priority level.Ø Customer training.Ø Annual Maintenance Contract negotiations and collection to achieve target set by company time to timeØ Add on sales Show less

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  Enkay Technologies (India) Pvt. Ltd.

  Apr 2012 - Jan 2013

  Senior Customer Support Engineer

  Ø Planning and Installation of Communication servers and Key Telephone Systems of NEC (Aspila EX,SV8100,Sv8300)Ø Field level maintenance of NEC Digital EPABX and key Telephone Systems and associated equipment like ISDN line configurationsØ Remote log in to check the status of running systems and to solve issues reported by field engineers / BranchesØ Customer complaints handling – interaction with customers directly for resolving their complaints and clarifying their doubtsØ Attend user calls depending upon priority level.Ø Customer training.Ø Annual Maintenance Contract negotiations and collection to achieve target set by company time to timeØ Add on sales Show less

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  Alliance Communication Solutions L.L.C

  Jan 2013 - Mar 2018

  Senior Support Engineer

  Ø Designing Solutions and assisting Pre sales team.Ø Planning and executions of different kinds of ICT Projects.Ø Planning and Installation of Communication servers and Key Telephone Systems of NEC (SV8x00 Series,SV9x00 series and IPS)Ø Deploying and Configuring the applications like BCT,MA4000 Expense Management and Mycalls at customer site Ø Field level maintenance of NEC Digital EPABX and key Telephone Systems and associated equipment like ISDN line configurationsØ Customer complaints handling – interaction with customers directly for resolving their complaints and clarifying their doubtsØ Attend user calls depending upon priority level.Ø Customer training.Ø Planning and Executing ELV projects includes Master Clock system, CCTV System, Access Control systems, PA systems and Intercom systemsØ Implementing small data networks and maintaining the same. Show less

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  Telematics Networking & Communication

  May 2018 - now

  Sr.Product Specialist