Bassel Mahfoud

Experience

• 

  Proxy.net

  Nov 2015 - Oct 2017

  Technical Support Engineer

  - Identifying hardware and software solutions.- Troubleshooting technical issues.- Diagnosing and repairing faults.- Resolving network issues.- Installing and configuring hardware and software.- Speaking to customers to quickly get to the root of their problem.- Providing timely and accurate customer feedback.- Talking customers through a series of actions to resolve a problem.- Following up with clients to ensure the problem is resolved.- Replacing or repairing the necessary parts.- Supporting the roll-out of new applications.- Providing support in the form of procedural documentation.- Managing multiple cases at one time.- Testing and evaluating new technologies.- Conducting electrical safety checks on equipment. Show less

• 

  MTN

  Oct 2017 - now

  - Collaborating with network architects to design and implement functional company networks.- Write and maintain software to solve complex network management and monitoring tasks.- Deploying and auditing configuration of network devices- Monitoring network health, including metrics collection, visualization, and alerting- Tracking network utilization over time to assist capacity planning models- Installing and configuring networking hardware.- Creating and implementing network security measures.- Managing and mentoring junior Network Engineering staff.- Conducting regular network performance tests.- Delegating networking maintenance tasks to junior staff.- Dealing with escalated network support issues.- Drawing up network status reports.- Reporting to the Chief Technology Officer.- IP-NGN Network Data analysis. Show less - Respond to incidents and requests and apply the proper configurations.- Maintain and update IP-NGN hardware inventory.- Manage the security measures on the IPBB network elements. Audit the running configurations and analyse the logs KPIs.- Assists support team in troubleshooting activities to solve encountered the network problems and ensures high quality of service (QOS).- Design, optimize, Plan, Manage, Maintain and Support MTN IP- NGN. Identify and specify hardware requirements for the IP-NGN.- Work as point of contact between the supplier team and MTN different teams.- Ensures reporting and KPIs monitoring. Administrate IP Backbone network design, and optimization plans.- Analysis reports, and integration plans. Perform backup & Archive of IP Backbone data.- Participate in the preparation of the yearly technical budget related to IP Backbone Network.- IP Backbone Database update based on planning data and acceptance documents. Show less

  • Senior Engineer : IP Backbone Network

    Sept 2020 - now

  • Engineer: IP Backbone Network

    Oct 2017 - Sept 2020