Tobi Davis

Experience

• 

  Apple

  Nov 2014 - Sept 2020

  Key responsibilities included:- Diagnosis of hardware and firmware issues throughout Apple's portfolio of devices- Communication of technical concepts to non-technical users- Use of initiative to solve often ambiguous problems on the fly- Management of high volumes of customers simultaneously, determining priority as necessary - Uphold and advance Apple's strong customer-focussed brand to enhance relationships Key responsibilities included:- Organisation and management of ongoing hardware repairs- Scheduling technician time to ensure correct TATs are met- Communication with customers to set and uphold expectations- Liaison with external partners for timely collection and delivery of parts

  • Technical Specialist

    Oct 2016 - Sept 2020

  • Genius Admin

    Oct 2015 - Oct 2016

  • Technical Specialist

    Jan 2015 - Oct 2015

  • Specialist

    Nov 2014 - Jan 2015
• 

  Pool Valley Music

  May 2017 - May 2019

  Co-founder / Operations Manager

  Key responsibilities included:- Founding and day-to-day management of independent record label- Talent scouting and A&R- Organisation of a team of ~15 across departments including A&R, live events, socials and marketing- Networking and relationship-building with external partners

• 

  Bozboz

  May 2017 - Sept 2017

  Digital Marketing Intern
• 

  Higher Ed Partners

  Sept 2020 - Mar 2022

  Higher Ed Partners enables university partners to expand access to high-quality, affordable higher education by supporting the creation and conversion of contact programs to an engaging online format, attracting and enrolling qualified students to these programs and providing ongoing student support through graduation. This comprehensive solutions approach delivers sustainable growth for universities and creates a supportive environment for their students to attain personal and professional success. Show less

  • Senior Account Executive

    Jun 2021 - Mar 2022

  • Account Executive

    Sept 2020 - Jun 2021
• 

  Pupil Progress

  Mar 2022 - now

  Pupil Progress simplifies assessment analysis, offering intuitive and time-saving tools for teachers, schools, and trusts. Our platform tracks and analyses real-time student performance data, making it actionable and meaningful. With exam-board and curriculum-specific tracking, teachers can unlock individual potential and drive classroom transformation.

  • CX Manager

    Jun 2023 - now

  • Customer Support Lead

    Mar 2022 - Jun 2023