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Darrick White

Darrick White

Site Supervisor

Followers of Darrick White1000 followers
location of Darrick WhiteHerriman, Utah, United States

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  • Timeline

  • About me

    Strategic Program Manager - Quality & Coaching @eBay l Certified COPC Professional Manager

  • Education

    • Salt Lake Community College

      2006 - 2007
      None Business, Management, Marketing, and Related Support Services

  • Experience

    • ALLRED CONCRETE & TILE

      Apr 2005 - Oct 2012
      Site Supervisor

      • Managed 2 teams of 8 individuals focused on project completion, quality assurance, and adhering to timelines for each contractor / homeowner• Performed bid estimates, customer relations, and overall project management from E2E that drove continual and increased business overtime.

    • EBay

      Apr 2011 - now

      • Advocate for Quality & Coaching standards.• Project manage key operational drivers to fulfillment with LEaD stakeholders that improve CS/stakeholder experience. • Validate action plans & quality evaluations MoM and deliver key insights to stakeholders. • Upskill, train, and support OS POC Coaches/Ops Managers to increase coach effectiveness, efficiency, and impact. • Validate & analyze data/resources to increase effectiveness and standardization that delivers sustainable behavioral/global performance. • Design & deliver ongoing coach development trainings for IH/OS in order provide continual skill development. • Mentor CDL’s regularly to enhance behavioral effectiveness, efficiency, and quality. • Drive continuous stakeholder engagement & accountability through monthly data driven insights & readouts on behavioral strengths & opportunities. • Subject matter expert in coaching approach, product, process, and tools. Show less • Advocate for Quality & Coaching standards.• Project manage key operational drivers to fulfillment with LEaD stakeholders that improve CS/stakeholder experience. • Validate action plans & quality evaluations MoM and deliver key insights to stakeholders. • Upskill, train, and support OS POC Coaches/Ops Managers to increase coach effectiveness, efficiency, and impact. • Validate & analyze data/resources to increase effectiveness and standardization that delivers sustainable behavioral/global performance. • Design & deliver ongoing coach development trainings for IH/OS in order provide continual skill development. • Drive continuous stakeholder engagement & accountability through monthly data driven insights & readouts on behavioral strengths & opportunities. • Subject matter expert in coaching approach, product, process, and tools. Show less • Launched 2 new teams of 20 that successfully transformed the hybrid fraud approach with High Risk/ATO mitigation and Counterfeit mitigation. • Partnered with Category/Policy managers to create API’s for Fraud and department managers to set department measurables / Targets. • Analyze data daily in order to drive performance improvement. • Drove operational standards for outsourced teams that drove accountability, efficiencies, and deliverables. • Own, organized, and delivered project deadlines and quality assurance to meet business need. Show less • Launched 2 new teams of 20 that successfully transformed the hybrid fraud approach with High Risk/ATO mitigation and Counterfeit mitigation. • Partnered with Category/Policy managers to create API’s for Fraud and department managers to set department measurables / Targets. • Analyze data daily in order to drive performance improvement. • Drove operational standards for outsourced teams that drove accountability, efficiencies, and deliverables. • Own, organized, and delivered project deadlines and quality assurance to meet business need. Show less Customer Experience Teammates provide top notch customer service in a fast-paced multi-channel environment including inbound and outbound phone calls, email and chat. Top notch Customer Experience Teammates will establish trust and relationships between eBay and the community while maintaining a high level of detail and accuracy. Customer Experience Teammates are expected to operate in a predominately live contact environment, responding to a variety of incoming customer calls. They will be expected to utilize unparalleled problem solving and conflict resolution skills in their day-to-day tasks. Performance metrics include average handle time, average speed of answer, and after call work time as well as achieving high customer feedback scores. Support issues could include answering questions about eBay site functionality and policies, helping to troubleshoot and facilitate issue resolution.Manages the Top Buying account on eBay to ensure that business need is successful and accomplished. Ongoing feedback and development is provided daily. Show less

      • Strategic Program Manager - Quality & Coaching

        Mar 2024 - now

      • Global Accessibility COI Co-President

        Nov 2020 - now

      • North America Regional Quality and Coaching Lead

        Mar 2023 - Mar 2024

      • Snr Coach Development Lead

        May 2022 - Mar 2023

      • Coach Devolopment Lead

        Jun 2020 - Mar 2023

      • Counterfeit Team Leader

        Dec 2019 - Jun 2020

      • Pro Fraud Team Leader

        Mar 2018 - Dec 2019

      • Business Development Coach

        May 2016 - Nov 2019

      • Global Account Manager and Customer Solutions

        Apr 2011 - Apr 2016

    • Masculine Embodiment Network

      May 2017 - now
      Masculine Embodiment Coach

      • Organize & Deliver 1:1 & Group Coaching sessions that target root cause behaviors that are measured through life transformation experiences and outcomes.• Content design, Marketing, educational offerings, and verbal/written communication provided to the public for increased awareness & insights regarding experiential & practical applications.

  • Licenses & Certifications

    • Leadership Essentials Limited Edition Program

      GP Strategies Corporation
      Mar 2024

    • COPC Professional Manager - Quality Management

      COPC Inc.
      Feb 2024

  • Honors & Awards

    • Awarded to Darrick White
      Spot Award Jamie Lennone Dec 2023 In recognition of your outstanding commitment to the ACCESS COI, I’m happy to share that you’re receiving this Spot Award. This recognizes the significant contributions you have made towards the Success of our Communities of Inclusion. You’ve brought our DNA to life and helped make eBay a more inclusive company where people celebrate each others diversity. I am grateful for your leadership and the impact you’ve had on the ACCESS COI!
    • Awarded to Darrick White
      GCX DNA Gene-ius Award Károly Stöwer-Pál Sep 2023 Darrick is a global lead of the access COI bringing awareness to wellness programs for eBay employees. Not only does he lead with inclusivity for all programs and people, he does it with a lot of heart. He believes in what he does, he shares it with others, and brings others to understanding of the benefits of wellness initiatives. Recently, Darrick let a mindfulness moment exercise in the GXVOE session (the second time he has done this), taking time from his calendar to lead the group through… Show more Darrick is a global lead of the access COI bringing awareness to wellness programs for eBay employees. Not only does he lead with inclusivity for all programs and people, he does it with a lot of heart. He believes in what he does, he shares it with others, and brings others to understanding of the benefits of wellness initiatives. Recently, Darrick let a mindfulness moment exercise in the GXVOE session (the second time he has done this), taking time from his calendar to lead the group through a breathing exercise. These few minutes made a big difference in the meeting, as we were more calm, centered, and ready for discussion. He may have thought this was just a few minutes, but meant so much to all of us that were there. Show less
    • Awarded to Darrick White
      Spot Award Lourdes Trimino Sanchez Feb 2023 In Q4 Darrick lead the evolution of the Coach Development Sessions. He embraced the challenge taking on this project that involved collaborating with the design and delivery team to create and facilitate quarterly development sessions for our IH and OS Coaches. He managed the admin and communications as well as building relationships within LEaD, stakeholders and our partner sites. The project itself presented some challenges, all of which Darrick navigated effectively. The insights gathered… Show more In Q4 Darrick lead the evolution of the Coach Development Sessions. He embraced the challenge taking on this project that involved collaborating with the design and delivery team to create and facilitate quarterly development sessions for our IH and OS Coaches. He managed the admin and communications as well as building relationships within LEaD, stakeholders and our partner sites. The project itself presented some challenges, all of which Darrick navigated effectively. The insights gathered will be useful and beneficial to inform the future coach development approach. Show less
    • Awarded to Darrick White
      Spot Award Jamie Lennone Dec 2022 I’m delighted to let you know that you’re receiving a Spot Award in recognition of your commitment, contribution, and impact to ACCESS. This award recognizes employees who have taken on a leadership role or made a significant contribution to the success of a Community of Inclusion. Volunteering your time and energy to build our Communities of Inclusion is having a real impact. You’re helping to make eBay a truly equitable company where people celebrate each other’s diversity and are… Show more I’m delighted to let you know that you’re receiving a Spot Award in recognition of your commitment, contribution, and impact to ACCESS. This award recognizes employees who have taken on a leadership role or made a significant contribution to the success of a Community of Inclusion. Volunteering your time and energy to build our Communities of Inclusion is having a real impact. You’re helping to make eBay a truly equitable company where people celebrate each other’s diversity and are fearlessly inclusive. Your creativity in bringing people together wherever they may be is inspiring. The Zoom events, hybrid activities and even a few in person events the past few months, have kept people connected and learning through this past year.Your work in support of ACCESS, often done on your own time, is deeply appreciated by me, my leadership team and your colleagues around the world. You are living Our DNA by bringing people together and empowering others. Thank you! Show less
    • Awarded to Darrick White
      Spot Award Lourdes Trimino Sanchez Feb 2022 Darrick, congratulations on winning this Spot Award. Thank you so much for all you are contributing to eBay's DNA as well as for bringing the Coaching Program to where it is within your LOB's. You did amazing in Q4!
    • Awarded to Darrick White
      GCX DNA Gene-ius Award Lourdes Trimino Sanchez Dec 2021 The DNA Gene-ius Award recipients embody our DNA, deliver with impact and act with honesty, openness, and authenticity. Anyone in GCX can submit a nomination to recognizea colleague, team member, or leader who exemplifies our DNA.
    • Awarded to Darrick White
      Spot Award Archie Larson Jun 2013 Demonstrated the shared commitments and behaviors consistently throughout the Quarter. Is consistently 100% focused on whatever task/responsibility that is in front of him. Assisted with our GEO Development through our Career Fair, Delivered multiple huddles, and can always be caught doing the right things to build a great department. Partners with his peers to improve statistical metrics and personal development for the department.