Ather N

Experience

• 

  QSP Readers Digest

  Jul 2001 - Dec 2002

  Call Center Manager

  • Worked with a team of 12 sales agents to market our services in Fund Raising events for schools and charity organization.• Accountable for the effectiveness and quality of accounts management with proven track record.•Excellent communication and analytical skills proven through experience and sales certifications.•Conducted Sales customer presentations in detailing the benefits for having such fundraiser events which would benefit them with decent returns.• Maintained up to date knowledge of our industry and achieved monthly sales targets.• Responsible for training, hiring and supervising call centre employees. • Assessing representatives individually and setting their sales targets .• Encouraging the representatives by assuring gifts and performance incentives.• Maintaining the weekly sales statistics and forwarding the data to the sales director. Show less

• 

  Teaching

  Jan 2002 - Dec 2004

  Assistant Instructor and ERP Instructor at Pvt Colleges

  TEACHING Teaching Assistant/Instructor at University of Toronto 2002-2004 for Business academia related courses with System Management information systems, Marketing Management, Management Organizational Behavior & CRM. (2002-2004)• Taught courses as required in applied business in the technical education program.• Fulfilled course requirements, objectives, and student learning outcomes.• Communicated effectively, honestly, clearly and openly with all stakeholders.• Prepared course information deliverables that included stated objectives for every course. • Attended faculty seminars and campus in-service training. • Maintained office hours as set by the collegeInformation Technology Instructor in ERP packages, lectures on how to Ace an Interview in private colleges in Toronto, Scarborough region. (2008-2010)Acted as a Career Council for students at undergraduate level in the areas of Human Sciences, Business Management and Information Technology. (2008-2010) Show less

• 

  Loyalty Group

  Jan 2003 - Dec 2004

  Business Development Manager

  • Identified new business opportunities through market research; business demands; being subscribed to various I.T newsletters of Ontario and word of mouth reference. • Maintained key relationships with current clients and negotiating and closing business deals• Initiated sales leads for prospective clients, delivered presentations and proposals, maintaining extensive knowledge of current market conditions, and negotiated head on when closing business deals. • Arranged and attend as appropriate, introductory meetings with prospects to discuss partnership potential and opportunities that will ensure mutual satisfaction and success for both parties.• Co-ordinated in timely manner for receipt of documentation required for pro forma process between prospect clients and Finance department.• On a regular basis obtained product and service quality feedback from our clients. Identified any trends and presented information to our line manager.• Assisted in the organization and participation of client/s conferences, new branch openings and other promotional events. Show less

• 

  IBM Canada Ltd.

  Jul 2005 - Dec 2006

  ERP Consultant

  • Responsible for analysing the business practices and procedures for many clients within scope.•Worked extensively with key stake holders to develop over eight sophisticated enterprise level applications.• Planed phases of the software development life cycle (SDLC) for a variety of projects.•Reviewed and analysed the effectiveness and efficiency of existing system and developed strategies for improving or further leveraging these systems.•Worked with technical developers and B.I team to ensure supporting reports, interfaces, conversions, forms and workflow are effectively built tested and implemented.• Conducted GAP, business impact analyses, business cases, and defined constraints, risks, and dependencies and presented to project team.• Followed project methodology to properly initiate, plan, design/document, develop, implement, test and support/maintain systems, reports, forms and databases.• Worked with project stakeholders and business partners in deploying SAP ECC 6.0 for clients in F&B & Logistics domains. • Worked extensively on IBM applications to provide utmost solutions in B.I Cognos, Lotus notes, DB2 & IBM Knowledge Management. Also covered other ERP platforms in SAP BW/BI, JD Edwards & SAGE ERP platforms. Show less

• 

  S.A Logistics

  Mar 2007 - Feb 2011

  • Accountable for planning and implementing I.T solutions throughout our local departments.• Made recommendations regarding changes to internal procedures and software customizations and implement best business practices.• Implemented new ERP system and was involved in development and coordination of project including design and implementation.• Managed the coordination of the development of the data structures, transformation and data loading. Provide with the resources in the risk identification, project scope definition and methodology of the project.• Designed attractive presentations for project lifecycles, updates and expected conclusions• Worked with internal client services teams to define project/program technical requirements, identified the most appropriate solutions from available internal and external options.• Defined and implemented effective program management as a part of a compressive solution to ensure successful projects.• Enabled I.T leadership to proactively manage employee workload, optimize project resources and greatly improve project completion rates. Show less • Led day-to-day operations of 24/7 Help Desk, application delivery and development, network administration and data center management operations.• Resolved system problems and performed systems management tasks such as backups, file management, user management and security analysis.• Provided advanced I.T technical troubleshooting and problem solving skills for systems, servers on various platforms including UNIX/Linux and mostly Windows Operating systems• Managed and Lead our service desk team (team of 16 agents) to install and maintain all hardware and software for file servers, mail system, remote access servers and web servers.• Coordinated major incidents across the department and ensured the issues are resolved.• Identified any problems that require increased focus to meet committed service levels. • Monitored severity 1& 2 incidents/problem for action that produce a quick solution for our knowledge base.• Maintained complete inventories for all computer equipment, applications, accessories, networks and software inventory for license compliance.• Coordinated cross department communications to assist in resolution of Incidents/ Problem/ Changes.• Provided expertise in a range of business and technical applications, such as ERP, Document and Record Management system, Crystal, Lotus notes, Remedy and CRM. Show less

  • IT MANAGER

    Jan 2010 - Feb 2011

  • I.T Service Desk Manager

    Mar 2007 - Dec 2009
• 

  IArabia

  Jan 2011 - Jan 2012

  Web/Mobile App Consultant

  • Worked as part of product management team dealing with internal client, design, user experience and other development and support groups.• Derived consolidation of products to utilize common underlying technology architecture and components. • Outlined project scope and the mobile app core in estimating accuracy of its deployment and budget. • Managed work intake through agile development process, including sprint planning, effort estimation and change management, improving processes to maximize team performance.• Maintained and enhance existing products, balancing schedules among maintenance activities and new product development.• Documented technical requirements, project plan, user point of view, change requests, release notes, monitoring process, root cause analyses, etc. in partnership with product management, project management and other internal/external teams Show less

• 

  Swiss Eastern Watches

  Apr 2011 - Jan 2012

  Business Analyst

  • Identified the needs and requirements of various staff members, departments or systems for successful execution of planned activities • Arranged the resources and coordinate with distribution analyst for accurate and timely allocation of resources.• Performed data mining activities of gathering and compiling data to make a thorough analysis and to extract the relevant information.• Researched the market to find the areas that can be utilized for the improving the organization's efficiency, profits and goodwill.• Worked along with clients and support staff to determine the plans and strategies for different departments and projects.• Collected performance data from previous financial quarters to determine the patterns and trends in organization's operations and performances.• Assisted the organization in planning and decision-making activities by considering the availability of resources, potentials risks and competition levels Show less

• 

  Spret Retail Dubai

  Jan 2012 - Aug 2012

  IT Manager - Group IT Manager

  SPRET is leading retailer in UAE expanding their portfolio with over 70 Kiosk across the emirates and ventured up with projects under the following brands: Kidzventure, Audio Republic & Retail SolutionsResponsibilities• Made strategic IT decisions for all their group outlets and start-up ventures.• Worked with IT vendor for Maximiser ERP implementation. Part of the implementation team for this deployment. • Implemented Salesforce CRM system for their group of business serving over 100+ employees.• Implemented Nursery Management system for Kidzventure.• Implemented EMBED card system for kidzventure family center.• Implemented open source ticketing system for their internal employees in terms of IT support. Show less

• 

  Embed International & VGS

  Aug 2012 - May 2015

  Information Service Manager

  Embed is a worldwide supplier of revenue management systems for the amusement, gaming, entertainment and leisure industries. As a leader in the market, Embed delivers a suite of applications designed to manage all areas of any entertainment facility.Worked in the full capacity of an IT Manager/Project Manager for EMBED Middle East serving over 120 clients (including Emaar, Magic Planet and Funcity) in terms of their IT infrastructure, IT Operations, deploying Family Entertainment Centers, IT support, IT training and Annual Maintenance contracts. Show less

• 

  Freelance Solutions

  Aug 2015 - Sept 2016

  Tableau Consultant

  The next big thing in "TECH" is not a smartphone or a smartwatch but it is the Individual. As a freelancer have punched in over a million keystrokes as a Tableau BI Consultant. As a BI consultant my focus was mainly on the FEC (Family Entertainment Centers), Auto Insurance, University Admissions and virtual footfall.

• 

  Majid Al Futtaim

  Jul 2016 - Jul 2018

  IT Service Delivery Manager
• 

  Farah Experiences LLC

  Jun 2018 - Aug 2021

  Project Director- Theme Parks
• 

  Al Ghurair Investment

  Nov 2021 - Feb 2022

  Senior Program Manager (Contract)

  Senior PM - D365 Migration

• 

  Holovis

  Apr 2022 - Oct 2022

  Senior Project Manager

  Project Manager for SeaWorld Abu Dhabi

• 

  Finance House

  Nov 2022 - Jul 2024

  Senior PM - Transformation Management Office

  Senior PM - Fintech, Banking & Insurance: Digital & Retail.

• 

  Confidential

  Sept 2024 - now

  Program Manager (IT/DT/OT)

  FINTECH