Experience

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  Eaton

  Jul 2010 - Dec 2011

  Manufacturing intern

  - Responsible to make improvements in production processes by applying the concepts of LeanManufacturing (VSM, Kaizen, Pull System, 5's)- Monitored the production process, discuss and develop opportunities with the Industrial Team toimprove productivity and financial results- Visited different sites, such as customers and other Eaton sites to see and learn best practices andthen apply them to our site- Supported the implementation of the ISO 14001 at PSD (Power System Department) cell Show less

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  Mead johnson nutrition

  Jan 2012 - Jul 2014

  - Facilitated the launch of different Infant Formulas products in Brazilian market, such as Enfamil AR,Enfamil O-Lac, Nutramigen and Puramino- Implemented new stage gate and innovation funnel for innovation projects - Implemented a modern interface (web-based sharepoint) to handle projects information- Improved interface with multifunctional areas- Led work team to fully implement promo initiatives focused on supply chain availability - Consolidated and reported BZ & ARG main KPI’s to LASC- Brazil Cost Leadership Projects Leader- International experience leading the start-up of Argentina Cost Leadership Project – Nov/2012 - Technical support and resources management of investments projects (CAPEX)- CAPEX Projects implementation in budget, time and full scope (buildings, machinery, processes,utilities)- Cash flow projections & Strategic Plan development for Sustagen® Plant 2011-2016- Implemented Lean Manufacturing & Theory of Constraints in Brazil Plant- Downtime reduction & OEE improvements leader

  • Senior Supply Chain Innovation Projects Analyst

    Apr 2013 - Jul 2014

  • Middle Supply Chain Projects Analyst

    Jan 2012 - Mar 2013

  • Junior Supply Chain and Engineering Projects Analyst

    Jan 2012 - Jul 2012
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  Ilac

  Jul 2014 - Dec 2014

  International english student

  - Diploma in English - Proficiency II- Academic English - High TOEFL iBT score

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  Avanulo

  Jan 2015 - Apr 2015

  Industrial engineering and op-ex consultant

  - Graduated in a on-the-job training in the USA (Jan/2015 to Apr/2015)- International experience developing The Avanulo Way (TAW) in South America- Started-up of Cost Leadership Program at big consumer goods co. in Brazil- Trained Project Leaders in the Best Practices of The Avanulo Way (TAW)- Focus on ETBR

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  Mead johnson nutrition

  May 2015 - Jan 2016

  Manufacturing coordinator

  - Sustagen Plant in São Bernardo do Campo;- Production of cans and pouches.

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  Bd

  Feb 2016 - now

  - Leading the CX Organization in Latin America (Brazil, Mexico, CCA, Argentina, Chile, Colombia and Peru) - Head of CX for BD Brazil- Implemented the area/concept in BR- Managing Supply Chain, Technical Services and Tenders experiences delivered to customers and patients- Managing Customer Facing (0800, Digital Trainnings, etc)- Managing Customer Surveys (NPS, and BD NPStar program)- Leading Key Account High Complex projects- Managing interfaces and partnerships with startups and open innovation ecosystems - Managing Supply Chain / Logistics Customer Services operation in BR- Responsible for OTIF, LFR KPI’s- Managing Order Tracking, Returns and Service Claims for all brazilian territory - Managing Supply Chain BR projects portfolio- Implementing high complex projects such as Hodie Order Tracking (Awarded the Gold Prize in Switzerland in 2018)- Responsible for coaching and training supply chain associates (project leaders) in concepts and best practices os Six Sigma, Lean and PMI

  • LATAM Sr. Customer Care Manager

    Oct 2022 - now

  • Customer Care Sr Mgr

    Apr 2019 - Oct 2022

  • Customer Service Mgr

    Mar 2018 - Mar 2019

  • Projects and Continuous Improvement Mgr

    Feb 2016 - Feb 2018