Vibhu Rastogi

Experience

• 

  FIS Global Business Solutions India Private Limited

  Jan 2013 - Jan 2015

  Associate

  As a vital member of the technical team dedicated to serving O2 Telefonica UK customers, I played a pivotal role in ensuring seamless customer experiences. Key responsibilities included:- Expertly managing and safeguarding customer data to uphold confidentiality and privacy standards.- Proactively addressing and resolving a wide range of customer issues, spanning technical queries to non-technical concerns, with a focus on delivering swift and effective solutions.- Providing personalized guidance and education to customers on new offers and services, fostering trust and loyalty.During my tenure, I gained invaluable insights into customer relationship management and honed my skills in understanding user and customer behaviors within the United Kingdom. I refined my communication approach, mastering the appropriate tone and voice to effectively connect with customers and deliver exceptional service.Additionally, I had the privilege of overseeing and mentoring a team of approximately 15 new joiners. Through structured training and support, I guided them through the intricacies of the business process, facilitating their successful completion of the on-the-job training (OJT) phase. Show less

• 

  Litmus Ink

  May 2016 - Sept 2022

  With a strong foundation in UI/UX Design and a robust technical background in computer applications, I spearheaded the advancement of the technology segment. My responsibilities included:Engaging with clients to gather project requirements.Strategizing and orchestrating design sprints.Architecting Information Structures and User Flows.Crafting Wireframes and High-Fidelity Prototypes using Figma.Collaborating closely with technical partners and developers.Ensuring seamless end-to-end service/product delivery.We meticulously crafted user interfaces and experiences for diverse cross-platform mobile apps, websites, and web services. Additionally, we developed B2B services and platforms utilizing CMS platforms like WordPress and Squarespace.Among our notable clients were:eGov FoundationEconomic Advisory Council to the Prime Minister (EAC-PM)Avicon Home AutomationsAxon HealthcareHealthplixInstitute for CompetitivenessBOX PFATogether, we transformed visions into reality, delivering impactful solutions that empowered businesses and enhanced user experiences. Show less As a design generalist at Litmus Ink Studio during my formative years, I undertook a diverse range of responsibilities encompassing both print and digital mediums. My daily tasks involved:- Ideating and crafting compelling social media creatives to enhance brand visibility and engagement.- Developing marketing collateral tailored to diverse client needs, including flyers, posters, banners, standees, and billboard designs.- Spearheading logo creation and complete branding initiatives for numerous startups, ensuring brand identity consistency and resonance.- Generating comprehensive reports enriched with infographics and visual representations to effectively communicate statistical data and insights using Adobe Indesign. Some of the key clients were: Jamboree India, NIIT NGuru, The Education Alliance Show less

  • Senior Design Associate

    May 2018 - Sept 2022

  • Design Associate

    May 2016 - May 2018
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  Rakuten Symphony

  Sept 2022 - now

  Senior Graphic Designer

  - Crafting a better User Experience- Brewing the notion of effective communication